RAPID Referral Assistance Program for Inpatient Discharge

RAPID – Streamlined admission process for Hospital Discharge Planners/Case Managers

RAPID (Referral Assistance Program for Inpatient Discharge) is Linden Oaks Behavioral Health’s streamlined admission process for hospital discharge planners. Through RAPID, a free “Level of Care Assessment” will be conducted by phone while a patient is still in the hospital and immediate scheduling will be provided for admission to Linden Oaks Partial or Intensive Outpatient programs, if appropriate.

Step 1: Email form

Email – Fill out form below and submit it (Monday-Friday from 9 am – 3 pm) at least three (3) days before patient is discharged from the hospital (inpatient/residential unit), if possible. A Linden Oaks intake staff member will contact you to request clinical information, which can be submitted via fax. 

For any questions or concerns on the form or process, call Donna Kilgallon at 630-646-5211.  

Fax – Include the following clinical information listed below:  
  • Patient Facesheet
  • Front and Back of Insurance Card
  • Front of Patient’s Photo ID
  • Current Medications
  • Labs and Test Results from Current Admission
  • Psychiatric Evaluation
  • Most Recent Progress Notes
  • Completed Release of Information Form (authorizing Linden Oaks to communicate with the referring hospital and must be signed by the patient).  

FAX 630-548-1821; ATTN:  Needs Assessment Department/RAPID 

Step 2: Linden Oaks Follow-up

Linden Oaks will:
  • Review documents (psychiatric assessment, medications and most recent progress notes)
  • Call the referring hospital to schedule the free Level of Care Assessment by phone with the patient 
  • Review assessment with a Linden Oaks psychiatrist
  • Inform referring hospital of disposition

Step 3: Admission

Once a recommendation for admission is made, Linden Oaks will:
  • Inform referring hospital of treatment recommendation
  • Obtain patient approval of recommendation
  • Schedule treatment in appropriate program (Partial or Intensive Outpatient programs)
  • Coordinate patient arrival for treatment at nearest location
  • Assist patient with completing paperwork and begin treatment