COVID-19 – What you need to know

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At Edward-Elmhurst Health, our top priority is the safety and protection of patients, staff, physicians and the community during the novel coronavirus (COVID-19) pandemic. This page includes the latest updates on our planning and response efforts as we work to stop the spread of COVID-19, as well as what you can do to protect yourself and others.

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

COVID-19 Vaccine

Symptoms and treatment of coronavirus

COVID-19 symptoms can range from mild to severe and may appear 2-14 days after exposure to the virus. The following symptoms are associated with COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath and difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

The best option for mild symptoms is to stay home and take care of yourself like you would if you had the flu. If you have trouble breathing OR if your situation begins to deteriorate rapidly, go to the ER. For medical emergencies, call 911.

Don’t avoid getting critical care when you need it. Our Emergency Departments (EDs) are ready to handle your emergencies while keeping you safe. Read the Edward-Elmhurst Health Safety Commitment.

If you've been in close contact with someone who tested positive for SARS-CoV-2, the virus that causes COVID-19, there are some steps you should take. Read our blog: I've been exposed to COVID-19, now what?

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Screening options for coronavirus

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

We are also offering Video Visits and E-Visits for COVID-19 symptoms. A Video Visit is an on-demand video conference call with a healthcare provider. An E-Visit enables you to connect with a healthcare provider online via MyChart messages, replacing an in-person visit.

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Testing for coronavirus

If you feel ill, use the above screening options to talk to a provider about whether you should be tested.

COVID-19 testing is now available at Edward-Elmhurst’s 7 Immediate Care locations as well as our Walk-in Clinics. Our Immediate Care locations also offer rapid COVID-19 tests. No appointment is necessary for the 2-day/regular test or rapid test, but COVID-19 testing is available only during a visit with one of our skilled providers. Find a location and just walk-in or save your place with On My Way.

Patients may not receive their results at the time of their test. If not, patients will receive their COVID-19 test results through their MyChart® account or from their doctor’s office.

COVID-19 Pre-Op testing or your physician placed an order

  • For patients who need COVID-19 testing before a procedure or surgery, either Pre-Op or Central Scheduling will contact you to make an appointment.
  • For a COVID-19 test (non-pre-procedure), once your physician has submitted the order, you may call Central Scheduling at 630-527-3200 to make your appointment.
  • Patients being tested for COVID-19 prior to surgery or a procedure must self-quarantine from the time of your test until your surgery or procedure. You will receive guidelines to follow. 
    • Exception: Patients who cannot self-quarantine due to work or other required activities must wear a mask at all times (at work and in public), follow hand hygiene practices by washing hands frequently, avoid large crowds, and maintain proper social distance at work or in public.
    • If you are not able to follow these guidelines or your COVID-19 test result is positive, your surgery or procedure may be delayed or cancelled.

Testing also is available to Illinois residents through the counties and state. More information is available here.

These tests check for the presence of the COVID-19 virus. If your test is negative, it is possible you were not infected at the time your specimen was collected and you could become positive later.

Get answers to your questions about COVID-19 testing, including how to get one, turnaround time for results and more. Read our blog: I need a COVID-19 test, now what?

To sign-up for MyChart, download the MyEEHealth™ app and create a MyChart account. The MyEEHealth app is available from the App Store and Google Play.

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Protecting yourself: prevention & self-care

COVID-19 is most commonly spread from an infected person to others through:

  • Respiratory droplets produced by coughing, sneezing, singing, talking or breathing
  • Close personal contact (within about 6 feet)
  • COVID-19 may be spread by infected people who are not showing symptoms

COVID-19 is sometimes spread from an infected person to others through:

  • Airborne droplets that can linger in the air for minutes to hours (even if further than 6 feet away from an infected person or after an infected person has left the space)

COVID-19 is less commonly spread from an infected person to others through:

  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands

To protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your nose, eyes and mouth if your hands have not been washed.
  • Practice social distancing by avoiding close contact with others. Stay at least 6 feet apart.
  • Avoid crowded indoor spaces.
  • Cover your mouth and nose with a mask in public settings and when around people who don't live in your household (in addition to staying at least 6 feet apart).
  • Cover your mouth and nose when you cough/sneeze (with your bent elbow or a tissue, then throw it out and wash your hands).
  • Avoid close contact with sick people. Stay home and isolate from others if you’re sick. The CDC provides directions on disinfecting your home if someone is sick.
  • Frequently clean and disinfect surfaces.
  • Learn tips on managing anxiety about coronavirus from our latest blog.

Have you received the COVID-19 vaccine? Learn how to protect yourself and others once you've been fully vaccinated.

If you find out that you have COVID-19:

  • If you’ve tested positive for SARS-CoV-2, the virus that causes COVID-19, you likely have questions about what to expect. Read our blog: I have COVID-19, now what?

For the latest information, visit:

For general questions about COVID-19 and Illinois’ response and guidance:

  • Call the IDPH COVID-19 hotline: 800-889-3931* (24/7)
  • Email the IDPH COVID-19: dph.sick@illinois.gov
  • *The IDPH COVID-19 hotline, is experiencing high call volumes and long wait times.

Several county public health departments have established COVID-19 hotlines to address questions in their districts:

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Visitor screening and restrictions

We’re committed to keeping you safe. You will find consistent safety measures in place at all of our hospitals and outpatient health centers. Read the Edward-Elmhurst Health Safety Commitment.

Visitor screening:

Visitor screening is taking place at all Edward-Elmhurst Health locations, including Edward and Elmhurst Hospitals.

For the safety and protection of patients, staff, physicians and the community, visitors and patients will be screened for a temperature greater than 100 degrees before entering our sites. Anyone with a temperature greater than 100 degrees will be asked to return home and contact their physician for further instruction. Anyone with a temperature greater than 100 degrees AND respiratory symptoms, including cough, will be asked to put on a mask, return to their car and proceed to the Emergency Department.

Medical grade facemasks are provided to all outpatients and care partners at the point of screening/registration. Inpatients are already required to wear surgical masks during their stay.

Hospital visitor policy:

A Care Partner is a designated member of a patient’s support system who serves an important role in helping our patients feel comfortable, safe and prepared to return home. It is important that the designated Care Partner stays consistent throughout the course of a patient’s stay. During that time, Care Partners help hospital staff by coordinating visitor schedules so that only one visitor is in a patient room at a time. When the patient is well-enough to return home, Care Partners play an important role in easing that transition.

For the safety of our patients, visitors and staff, only one Care Partner is allowed between 9-11 a.m. and 3-5 p.m. for any patient at Elmhurst Hospital who is in isolation for COVID-19 or suspected COVID-19.

Because we know how important visitors are to our patients’ healing process, we are now allowing unlimited visitors at Edward Hospital and Elmhurst Hospital between 7 a.m. and 8 p.m. for all patients who are not in isolation for COVID-19 or suspected COVID-19 (only one visitor at a time). This includes patients admitted from congregate living facilities who have tested negative for COVID-19 and show no symptoms of the virus. We ask that you limit visitors from coming in large groups to minimize the amount of people gathering in our waiting areas.

Hospital Care Partner visiting guidelines:

  • While in our hospitals, Care Partners/visitors must adhere to the following guidelines which are strictly enforced:
    • Must be 18 years of age or older.
    • All Care Partners/visitors must undergo a temperature screening upon entrance and not be experiencing any fever or flu-like symptoms. Note: Care Partners for COVID positive patients will also receive a call from the patient’s nurse before arriving at the hospital to answer some screening questions and receive additional instructions.
    • Every Care Partner/visitor must stop at the Guest Services desk to receive a pass before visiting a patient. This pass must be returned to the same Guest Services desk before leaving.
    • No overnight stays allowed.
    • Masks are required at all times, even in the patient’s room.
    • Any Care Partner/visitor not wearing a mask or refusing to practice appropriate hand hygiene will be asked to leave.
  • Care Partners/visitors should use the following entrances:
    • Edward Hospital
      • South Entrance for ICU, Ortho/Spine, Mother/Baby, Pediatrics and first floor NICU
      • North Entrance for all other patients
    • Elmhurst Hospital
      • Emergency Department entrance for patients admitted to the PCCU or CAA
      • Main entrance for all other patients

Please note these Care Partner exceptions:

  • Pediatric Patients - allowed two Care Partners.
  • Critically ill/end of life patients – the number of visitors will be managed by the care team.
  • Labor and Delivery patients are allowed one Care Partner throughout the labor and delivery process, and who may remain with the patient on the Mother-Baby unit 24 hours a day. One additional visitor is allowed in Labor & Delivery with unlimited visiting hours and on the Mother-Baby unit during the normal visiting hours of 7 a.m. to 8 p.m. There may not be more than two people in the room at any given time (Care Partner plus one visitor). One visitor must leave the unit before another will be admitted. 

Please see the revised Visitor Policy detailing Care Partner visitation and watch for more information over the next several weeks. 

Emergency Departments, Immediate Cares and Walk-In Clinics

  • Patients in these areas are allowed one Care Partner
  • That Care Partner must remain the same throughout their visit.

Cancer Centers

  • Infusion: One Care Partner is allowed in the infusion area for the first chemotherapy/immunotherapy appointment only and for all provider appointments. 
  • All other infusion patients should be dropped off at the Cancer Center door and picked up afterward, unless patient assistance is required.
  • Radiation Oncology: One Care Partner is allowed at the time of consultation/follow-up with the provider but is not allowed to accompany a patient during their daily treatment, unless patient assistance is required. Patients receiving radiation treatment will remain in the car until notified by phone to enter the building for treatment.

Surgical and procedural patients

  • Patients who are coming in for planned surgeries and/or procedures will be asked to identify their Care Partner during the pre-admission call.
  • The patient will be allowed to have only that one Care Partner with them during their procedure.

Maternal Fetal Medicine Clinics

  • Patients coming for appointments may be accompanied by one Care Partner.
  • No non-patient under the age of 18 will be permitted. 

All other Physician office, outpatient clinics, outpatient laboratory and radiology therapy patients

  • In order to minimize the risk of COVID-19 exposure to our patients, providers and staff, we are still requesting patients attend their appointment alone. Other options are available, including a phone or video call, to include a Care Partner in the visit.
  • If a patient is unable to successfully complete the appointment without the support of a Care Partner, due to limited mobility, cognitive impairment, language barriers, or if emotional support is needed, an exception may be made.
  • We will not allow any Care Partners under the age of 18.
  • At this time, we are unable to allow children at any appointment besides their own. Please make arrangements for childcare prior to your appointment.
  • Everyone entering any of our buildings must be screened and commit to proper hand hygiene and wear a mask.

If you have any questions you can contact our patient experience line at (331) 221-1115.

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Reopenings, closures and cancellations

Reopening of services

With your safety in mind, we are slowly beginning to reopen many of our non-essential services. You will find consistent safety measures in place at each of our hospitals, outpatient health centers and employed and affiliated physician offices through the Edward-Elmhurst Health Safety Commitment.

Outpatient lab and diagnostic imaging are now being offered at limited locations, including X-ray, CT, Mammography, MRI, Ultrasound, PT, OT, Speech, Cardiology, Sleep. Appointments are required for most tests and procedures. 

Walk-ins are now accepted for outpatient lab* and X-ray but you may experience a longer wait than those with an appointment. To ensure proper social distancing and the health of our patients, walk-ins may be sent to their cars until the lab or radiology staff are ready to see them.

*Walk-ins are not accepted for COVID testing. A physician order and appointment is required.

Edward lab locations
Elmhurst lab locations

Make an appointment for lab or diagnostic imaging anytime by scheduling online or calling 630-527-3200.

Elective surgeries and procedures are now being performed at both Edward and Elmhurst Hospitals, including select general surgery, endoscopy and pulmonary, heart and vascular, and interventional cardiology cases. If your surgery was put on hold at the beginning of the outbreak, please continue to be patient. You will be contacted by your surgeon’s/physician’s office with more information in the coming weeks.

Edward-Elmhurst Health physician offices are open. We offer in-person and virtual visit options. For assistance selecting the option that is best for you, call your doctor’s office. If you need a physician we can help with that, too.

Our Immediate Care Centers and Walk-in Clinics offer the care you need without an appointment. Find an open location near you.

Edward-Elmhurst Health & Fitness locations are open to members at a limited capacity of 25%.

The Edward Cancer Center in Plainfield reopened on July 6 for patients needing medical oncology, infusion treatments and other cancer related services. Those needing radiation oncology will continue to be seen at the Edward Cancer Center in Naperville, and the Wound Care clinic remains temporarily closed in Plainfield.

Closures and cancellations

Walk-in clinic closures

The following Jewel-Osco walk-in clinic locations are temporarily closed:

  • Romeoville Jewel - 20 S. Weber Rd.
  • Woodridge Jewel - 2317 75th St.
  • North Naperville Jewel - 127 E. Ogden Ave. 
  • Naperville Jewel - 95th St.

Edward-Elmhurst Health in-person programming and classes

Most in-person programming and classes at all locations throughout the system (Edward Hospital, Elmhurst Hospital, Linden Oaks Behavioral Health, Plainfield campus) have been cancelled or made virtual until further notice.

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Donation opportunities

We are overwhelmed by the support of the community. Thank you for considering Edward-Elmhurst Health at this time. We are working hard to keep the community safe and we're grateful to you for your help.

Monetary donations

The spread of COVID-19 has placed significant strain on the system. If you are able to make a monetary donation to the Edward Foundation or Elmhurst Memorial Hospital Foundation, we would be grateful for your support.

If you are interested in purchasing the below items, all proceeds are being directed to our COVID-19 Relief Fund, which supports a variety of healthcare needs generated by the COVID-19 pandemic.

  • Appreciation Yard Sign to show your support of Elmhurst Hospital and our dedicated healthcare professionals.

To learn more about ways to give to Edward Foundation and Elmhurst Memorial Hospital Foundation please visit our website.

Personal Protective Equipment (PPE)

Edward-Elmhurst Health plans to use medical grade and approved personal protective equipment as the first line for our front lines. However, we are accepting all commercially and homemade PPE as emergency back-up supplies. In the event we do not need to use those supplies we will work with other organizations to put them to use to the best of our ability.

Items most needed include:

  • N95 masks
  • Procedural/surgical masks
  • Hand sanitizer
  • Disinfectant wipes
  • Nitrile gloves
  • Isolation gowns
  • Goggles
  • Thermometers

If you have new, unused equipment and would like to make a donation please visit us at our Loading Docks and we will receive your donation in a safe manner. Donations can be accepted between 9 a.m. and 12 p.m., Monday through Friday.

For Edward Hospital, the loading dock is located on Osler Drive west of the South Parking Garage.
View the Edward Hospital campus map

For Elmhurst Hospital, the loading dock is located on Harvard Street on the north end of the building.
View the Elmhurst Hospital campus map

Food donations

We are happy to work with you if you are interested in donating commercially prepared meals to Edward-Elmhurst Health. Our staff is working around the clock and greatly appreciates your support. Given the need to keep our front lines safe, we ask that you email your offer to Donations@EEHealth.org and we will contact you to help coordinate.

Blood donations

While we are working to contain the spread of COVID-19 there is still a critical need for blood donations. Blood donations are allowed under the stay at home order and special precautions are being taken to maintain social distancing and sanitation requirements. If you are healthy and able to give blood, please contact your local blood donation center or visit the Versiti.org website for more information.

Not accepting donations

At this time, our Cancer Centers in Elmhurst, Naperville and Plainfield are not accepting donations of hats, scarves, blankets, books, food and other items due to the pandemic. We truly appreciate your generosity and look forward to connecting with you in the future. Questions? Please contact us at donations@eehealth.org.

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