COVID-19 – What you need to know

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At Edward-Elmhurst Health, our top priority is the safety and protection of patients, staff, physicians and the community during the novel coronavirus (COVID-19) pandemic. This page includes the latest updates on our planning and response efforts as we work to stop the spread of COVID-19, as well as what you can do to protect yourself and others.

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

Screening options for COVID-19

Symptoms and treatment of coronavirus

COVID-19 symptoms can range from mild to severe and may appear 2-14 days after exposure to the virus. The following symptoms are associated with COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath and difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

The best option for mild symptoms is to stay home and take care of yourself like you would if you had the flu. If you have trouble breathing OR if your situation begins to deteriorate rapidly, go to the ER. For medical emergencies, call 911.

Don’t avoid getting critical care when you need it. Our Emergency Departments (EDs) are ready to handle your emergencies while keeping you safe. Read the Edward-Elmhurst Health Safety Commitment.

If you've been in close contact with someone who tested positive for SARS-CoV-2, the virus that causes COVID-19, there are some steps you should take. Read our blog: I've been exposed to COVID-19, now what?

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Screening options for coronavirus

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

We are also offering Video Visits and E-Visits for COVID-19 symptoms. A Video Visit is an on-demand video conference call with a healthcare provider. An E-Visit enables you to connect with a healthcare provider online via MyChart messages, replacing an in-person visit.

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Testing for coronavirus

The availability of COVID-19 testing is limited. If you feel ill, use the above screening options to talk to a provider about whether you should be tested.

Edward-Elmhurst Health offers COVID-19 testing at 11 convenient outpatient lab locations to make testing more convenient and efficient for community members. *A physician order is required and appointments must be scheduled in advance.

COVID-19 Testing – Outpatient Lab Locations

  • Edward-Elmhurst Health Center – Addison, 303 W. Lake St.
  • Edward-Elmhurst Health Center – Bolingbrook, 130 N. Weber Rd.
  • Center for Health (Elmhurst Hospital campus) – Elmhurst, 1200 S. York St.
  • Edward-Elmhurst Health Center – Elmhurst, 172 Schiller St.
  • Edward-Elmhurst Health Center – Lombard, 130 S. Main St.
  • Edward Hospital Lab (South Lobby) – Naperville, 801 S. Washington St.
  • Edward-Elmhurst Health Center – Naperville, 2007 95th St. (& Book Rd)
  • Edward-Elmhurst Health Center – North Naperville, 1804 N. Naper Blvd.
  • Edward-Elmhurst Health Center – Oak Park, 932 Lake St.
  • Edward-Elmhurst Health Center – Oswego, 6701 US Hwy 34 (at Orchard Rd)
  • Edward Plainfield Campus, Building A – Plainfield, 24600 W. 127th St.
  • An appointment is required.
  • For patients who need COVID testing before a procedure or surgery, either Pre-Op or Central Scheduling will contact you to make an appointment.
  • For a COVID test (non-preprocedure), once your physician has submitted the order, you may call Central Scheduling at 630-527-3200 to make your appointment.
  • Patients will not receive their results at the time of their test. Specimens are sent for testing.
  • Patients will receive their COVID-19 test results through their MyChart® account or from their doctor’s office.
  • Patients being tested for COVID-19 prior to surgery or a procedure must self-quarantine from the time of your test until your surgery or procedure. You will receive guidelines to follow.
    • Exception: Patients who cannot self-quarantine due to work or other required activities must wear a mask at all times (at work and in public), follow hand hygiene practices by washing hands frequently, avoid large crowds, and maintain proper social distance at work or in public.
    • If you are not able to follow these guidelines or your COVID-19 test result is positive, your surgery or procedure may be delayed or cancelled.

Testing also is available to Illinois residents through the counties and state. More information is available here.

These tests check for the presence of the COVID-19 virus. If your test is negative, it is possible you were not infected at the time your specimen was collected and you could become positive later.

Get answers to your questions about COVID-19 testing, including how to get one, turnaround time for results and more. Read our blog: I need a COVID-19 test, now what?

To sign-up for MyChart, download the MyEEHealth™ app and create a MyChart account. The MyEEHealth app is available from the App Store and Google Play.

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Protecting yourself: prevention & self-care

COVID-19 is most commonly spread from an infected person to others through:

  • Respiratory droplets produced by coughing, sneezing and talking
  • Close personal contact (within about 6 feet)
  • COVID-19 may be spread by infected people who are not showing symptoms

COVID-19 is sometimes spread from an infected person to others through:

  • Airborne droplets that can linger in the air for minutes to hours (even if further than 6 feet away from an infected person or after an infected person has left the space)

COVID-19 is less commonly spread from an infected person to others through:

  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands

To protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your nose, eyes and mouth if your hands have not been washed.
  • Practice social distancing by avoiding close contact with others. Stay 6 feet apart.
  • Cover your mouth and nose with a mask in public settings and when around people who don't live in your household (in addition to staying at least 6 feet apart).
  • Cover your mouth and nose when you cough/sneeze (with your bent elbow or a tissue, then throw it out and wash your hands).
  • Avoid close contact with sick people. Stay home if you’re sick. The CDC provides directions on disinfecting your home if someone is sick.
  • Frequently clean and disinfect surfaces.
  • Learn tips on managing anxiety about coronavirus from our latest blog.

If you find out that you have COVID-19:

  • If you’ve tested positive for SARS-CoV-2, the virus that causes COVID-19, you likely have questions about what to expect. Read our blog: I have COVID-19, now what?

For the latest information, visit:

For general questions about COVID-19 and Illinois’ response and guidance:

  • Call the IDPH COVID-19 hotline: 800-889-3931* (24/7)
  • Email the IDPH COVID-19: dph.sick@illinois.gov
  • *The IDPH COVID-19 hotline, is experiencing high call volumes and long wait times.

Several county public health departments have established COVID-19 hotlines to address questions in their districts:

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Visitor screening and restrictions

We’re committed to keeping you safe. You will find consistent safety measures in place at all of our hospitals and outpatient health centers. Read the Edward-Elmhurst Health Safety Commitment.

Visitor screening:

Visitor screening is taking place at all Edward-Elmhurst Health locations, including Edward and Elmhurst Hospitals. Reminder – patients should avoid bringing people with them to appointments as visitors are being restricted at all sites. Review the visitor restrictions prior to your visit.

For the safety and protection of patients, staff, physicians and the community, visitors and patients will be screened for a temperature greater than 100 degrees before entering our sites. Anyone with a temperature greater than 100 degrees will be asked to return home and contact their physician for further instruction. Anyone with a temperature greater than 100 degrees AND respiratory symptoms, including cough, will be asked to put on a mask, return to their car and proceed to the Emergency Department.

Visitor policy:

Care Partners serve as designated members of a patient’s support system and care team and are crucial to physical and emotional well-being. Care Partners work with the hospital staff and the patient and ease the transition to the hospital and back home again.

Care Partner Visiting Guidelines

  • One Care Partner, 18 years of age or older, is allowed for any patient unless they are in isolation for any of the following:
    • COVID-19
    • Suspected COVID-19
  • Patients admitted from a congregate living facility, who have tested negative for COVID-19 and show no symptoms of the virus, are allowed to participate in the Care Partner visitation program.
  • Once screened, the Care Partner will be given a wristband that must be worn throughout the patient’s admission.
  • The Care Partner must remain the same person throughout the patient’s entire stay.
  • The Care Partner is required to practice appropriate hand hygiene and wear a surgical mask during the entire hospital visit or they will be asked to leave.
  • Visiting hours are 5 a.m. to 8 p.m. Care Partners cannot spend the night.
  • In the inpatient areas, the Care Partner should stay in the patient’s room all times. Care Partners are asked to use the hospital cafeteria at mealtime in order to ensure the safety of patients and staff.

Please note these exceptions:

  • Two Care Partners are allowed for pediatric patients.
  • Critically ill/end of life patients – the number of visitors will be managed by the care team.
  • Cancer Centers
    • Infusion: One Care Partner is allowed in the infusion area for the first chemotherapy/immunotherapy appointment only and for all provider appointments. All other infusion patients should be dropped off at the Cancer Center door and picked up afterward, unless patient assistance is required.
    • Radiation Oncology: One Care Partner is allowed at the time of consultation/follow-up with the provider, but is not allowed to accompany a patient during their daily treatment, unless patient assistance is required. Patients receiving radiation treatment will remain in the car until notified by phone to enter the building for treatment.
  • Labor and Delivery patients are allowed one care partner who may be present to provide support throughout the labor and delivery process, and may remain with the patient on the Mother-Baby unit, including overnight. Certified doulas are not allowed in addition to the care partner at this time.

Surgical and procedural patients

  • Patients who are coming in for planned surgeries and/or procedures will be asked to identify their Care Partner during the PAT call.
  • When a Care Partner accompanies a patient, their name will be verified when they check in and they will be given a visitor band.

ED patients

  • Patients being admitted through the ED will be asked to identify a Care Partner in the ED.
  • If the Care Partner is with them, the ED staff will give them a visitor band. 
  • Patients who are admitted from the ED outside of the hours of 5 a.m. and 8 p.m. can be accompanied by their Care Partners to their rooms and the Care Partners can stay until the patient is settled (about 1 hour).

All Care Partners will undergo a temperature screening and symptom check when they enter the building and must use ONLY the East entrance at Elmhurst Hospital and the North or South entrances at Edward Hospital. Care Partners who have COVID-like symptoms will not be allowed to visit patients.

Physician office, outpatient clinics, outpatient laboratory and radiology therapy patients

  • In order to minimize the risk of COVID-19 exposure to our patients, providers and staff, we are requesting patients attend their appointment alone. We are happy to use other options, including a phone or video call, to include a Care Partner in the visit.
  • If a patient is unable to successfully complete the appointment without the support of a Care Partner, due to limited mobility, cognitive impairment, language barriers, or if emotional support is needed, an exception may be made.
  • We will not allow any Care Partners under the age of 18, and everyone entering any of our buildings must be screened and commit to proper hand hygiene and wear a mask. At this time, we are unable to allow children at any appointment besides their own. Please make arrangements for childcare prior to your appointment.

Please see the revised Visitor Policy detailing Care Partner visitation and watch for more information over the next several weeks. 

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COVID-19 Virtual Community Town Halls

During recent COVID-19 Virtual Community Town Halls, a team of Edward-Elmhurst Health leaders and medical experts provided an update on how the health system is handling the surge of coronavirus cases, and shared the latest information on testing, treatment and development of a vaccine.

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Reopenings, closures and cancellations

Reopening of services

With your safety in mind, we are slowly beginning to reopen many of our non-essential services. You will find consistent safety measures in place at each of our hospitals, outpatient health centers and employed and affiliated physician offices through the Edward-Elmhurst Health Safety Commitment.

Outpatient lab and diagnostic imaging are now being offered at limited locations, including X-ray, CT, Mammography, MRI, Ultrasound, PT, OT, Speech, Cardiology, Sleep. Appointments are required for most tests and procedures. 

Walk-ins are now accepted for outpatient lab* and X-ray but you may experience a longer wait than those with an appointment. To ensure proper social distancing and the health of our patients, walk-ins may be sent to their cars until the lab or radiology staff are ready to see them.

The following outpatient labs will be open from 7 a.m. - 3:30 p.m. on Thanksgiving, Christmas Day and New Year’s Day.

  • Edward Hospital – near the South Lobby
  • Center for Health on the Elmhurst Hospital campus 

*Walk-ins are not accepted for COVID testing. A physician order and appointment is required.

Edward lab locations
Elmhurst lab locations

Make an appointment for lab or diagnostic imaging anytime by scheduling online or calling 630-527-3200.

Elective surgeries and procedures are now being performed at both Edward and Elmhurst Hospitals, including select general surgery, endoscopy and pulmonary, heart and vascular, and interventional cardiology cases. If your surgery was put on hold at the beginning of the outbreak, please continue to be patient. You will be contacted by your surgeon’s/physician’s office with more information in the coming weeks.

Edward-Elmhurst Health physician offices are open. We offer in-person and virtual visit options. For assistance selecting the option that is best for you, call your doctor’s office. If you need a physician we can help with that, too.

Our Immediate Care Centers and Walk-in Clinics offer the care you need without an appointment. Find an open location near you.

Edward-Elmhurst Health & Fitness locations are open to members at a limited capacity of 25%.

The Edward Cancer Center in Plainfield reopened on July 6 for patients needing medical oncology, infusion treatments and other cancer related services. Those needing radiation oncology will continue to be seen at the Edward Cancer Center in Naperville, and the Wound Care clinic remains temporarily closed in Plainfield.

Closures and cancellations

Walk-in clinic closures

The following Jewel-Osco walk-in clinic locations are temporarily closed:

  • Romeoville Jewel - 20 S. Weber Rd.
  • Woodridge Jewel - 2317 75th St.
  • North Naperville Jewel - 127 E. Ogden Ave. 
  • Naperville Jewel - 95th St. (starting Nov. 25 at 4 p.m.)

Edward-Elmhurst Health in-person programming and classes

Most in-person programming and classes at all locations throughout the system (Edward Hospital, Elmhurst Hospital, Linden Oaks Behavioral Health, Plainfield campus) have been cancelled or made virtual until further notice.

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Celebrating the holidays

The winter holidays look different this year. Learn how to make the most of the holidays while also embracing public health recommendations to avoid spreading coronavirus.

Read our blogs:

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Donation opportunities

We are overwhelmed by the support of the community. Thank you for considering Edward-Elmhurst Health at this time. We are working hard to keep the community safe and we're grateful to you for your help.

Monetary donations

The spread of COVID-19 has placed significant strain on the system. If you are able to make a monetary donation to the Edward Foundation or Elmhurst Memorial Hospital Foundation, we would be grateful for your support.

If you are interested in purchasing the below items, all proceeds are being directed to our COVID-19 Relief Fund, which supports a variety of healthcare needs generated by the COVID-19 pandemic.

  • Appreciation Yard Sign to show your support of Elmhurst Hospital and our dedicated healthcare professionals.

To learn more about ways to give to Edward Foundation and Elmhurst Memorial Hospital Foundation please visit our website.

Personal Protective Equipment (PPE)

Edward-Elmhurst Health plans to use medical grade and approved personal protective equipment as the first line for our front lines. However, we are accepting all commercially and homemade PPE as emergency back-up supplies. In the event we do not need to use those supplies we will work with other organizations to put them to use to the best of our ability.

Items most needed include:

  • N95 masks
  • Procedural/surgical masks
  • Hand sanitizer
  • Disinfectant wipes
  • Nitrile gloves
  • Isolation gowns
  • Goggles
  • Thermometers

If you have new, unused equipment and would like to make a donation please visit us at our Loading Docks and we will receive your donation in a safe manner. Donations can be accepted between 9 a.m. and 12 p.m., Monday through Friday.

For Edward Hospital, the loading dock is located on Osler Drive west of the South Parking Garage.
View the Edward Hospital campus map

For Elmhurst Hospital, the loading dock is located on Harvard Street on the north end of the building.
View the Elmhurst Hospital campus map

Food donations

We are happy to work with you if you are interested in donating commercially prepared meals to Edward-Elmhurst Health. Our staff is working around the clock and greatly appreciates your support. Given the need to keep our front lines safe, we ask that you email your offer to Donations@EEHealth.org and we will contact you to help coordinate.

Blood donations

While we are working to contain the spread of COVID-19 there is still a critical need for blood donations. Blood donations are allowed under the stay at home order and special precautions are being taken to maintain social distancing and sanitation requirements. If you are healthy and able to give blood, please contact your local blood donation center or visit the Versiti.org website for more information.

Upcoming blood drives

Friday, November 27
11:00 a.m. - 5:00 p.m.
Democratic Party of DuPage County Mobile Coach
1000 S. Rohlwing Dr., Lombard
Schedule

Sunday, November 29
9:00 a.m. - 2:00 p.m.
Naperville Community Blood Drive
Mobile Drive
Alfred Rubin Riverwalk, Community Room
305 W Jackson Ave., Naperville
Schedule

Wednesday, December 09
4:30 p.m. - 7:30 p.m.
Spenga Elmhurst Mobile Coach
542 Spring Rd., Elmhurst
Schedule

Not accepting donations

At this time, our Cancer Centers in Elmhurst, Naperville and Plainfield are not accepting donations of hats, scarves, blankets, books, food and other items due to the pandemic. We truly appreciate your generosity and look forward to connecting with you in the future. Questions? Please contact us at donations@eehealth.org.

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