Coronavirus Disease 2019 (COVID-19)

Page last updated March 28.

Edward-Elmhurst Health is closely monitoring information from the Centers for Disease Control and Prevention (CDC) and working closely with the Illinois Dept. of Public Health (IDPH) and DuPage County Health Dept. to keep our staff, physicians, patients and community safe during the coronavirus disease 2019 (COVID-19) outbreak.

Screening options for COVID-19



Common Questions - COVID-19

What is COVID-19?

Coronaviruses are a large family of viruses, some causing illness in people, and others that circulate among animals. Human coronaviruses usually cause the common cold, including symptoms like a runny nose, headache, cough, sore throat and fever.

There are four different human coronaviruses that commonly infect people. Sometimes, although rarely, an animal coronavirus evolves to infect humans. When that happens, the symptoms can be more severe. That appears to be the case with the new virus, COVID-19. Experts believe this virus was transmitted from an animal in a seafood market in Wuhan City, China, to a human.

For the latest information, visit:
Centers for Disease Control and Prevention (CDC)
Illinois Dept. of Public Health
DuPage County Health Dept.

For general questions about COVID-19 and Illinois’ response and guidance:
Call the IDPH COVID-19 hotline: 800-889-3931* (24/7)
Email the IDPH COVID-19: dph.sick@illinois.gov
*The IDPH COVID-19 hotline, is experiencing high call volumes and long-wait times.

Several county public health departments have established COVID-19 hotlines to address questions in their districts:
Cook: 708-633-3319 or ccdph.covid19@cookcountyhhs.org
DuPage: 630-221-7030 (8 a.m. – 8 p.m.) 
Evanston: 847-448-4311 
Will: 815-740-7630

What are the symptoms associated with COVID-19?

The following symptoms are associated with COVID-19:

  • Fever
  • Cough
  • Shortness of breath
  • Similar to moderate upper-respiratory tract illnesses, like the common cold
  • Can sometimes cause lower-respiratory tract illnesses, such as pneumonia or bronchitis

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Hotline to see if you meet testing requirements.

How is COVID-19 being tested?

Testing is currently only being conducted at public health laboratories (following approval by the local health department)

Is there a treatment for COVID-19?

There are no specific treatments for COVID-19. To relieve symptoms:

  • Take pain and fever medications.
  • Drink plenty of liquids.
  • Stay home and rest.

How do I protect myself and others from COVID-19?

COVID-19 is most commonly spread from an infected person to others through:
  • Respiratory droplets by coughing and sneezing
  • Close personal contact, such as touching or shaking hands
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands

To protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds or use alcohol-based hand sanitizer.
  • Practice social distancing by avoiding close contact with others. Stay 6 feet apart (no shaking hands, hugging or kissing).
  • Avoid touching your nose, eyes and mouth if your hands have not been washed.
  • Avoid close contact with sick people. Stay home if you’re sick. The CDC provides directions on disinfecting your home if someone is sick.
  • Frequently clean surfaces.
  • Cover your mouth and nose when you cough/sneeze (with a tissue, then throw it out and wash your hands).
  • Wear a mask if you have respiratory symptoms.

What should I do if I believe I have COVID-19?

Call your doctor if you develop a fever and/or symptoms of respiratory illness, such as a cough or difficulty breathing, and/or if you’ve been in close contact with a person known to have COVID-19 or if you've recently traveled to an area with ongoing spread. Tell your doctor about your recent travel or contact with a person known to have COVID-19. Your doctor will work with your local Health Department and the Illinois Department of Public Health to determine if you need to be tested for COVID-19.

Can I get tested for COVID-19?

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Hotline to see if you meet testing requirements.

We are also offering Video Visits and E-Visits for COVID-19 symptoms. A Video Visit is an on-demand video conference call with a healthcare provider. An E-Visit enables you to connect with an healthcare provider online via MyChart messages, replacing an in-person visit.

How does the Edward-Elmhurst Drive-Up COVID-19 testing tent work?

Edward-Elmhurst Health is providing Drive-Up COVID-19 testing for patients who have a doctor’s order from an Edward-Elmhurst Health physician. We are following testing criteria recommendations from the CDC and the IDPH.

Our COVID-19 testing tent is located in the parking lot of our Corporate Center located at 4201 Winfield Rd. in Warrenville. 

  • The site will operate Monday through Friday, 9 a.m. to 3 p.m. each day.
  • Patients should arrive with their doctor's order.
  • Patients are not required to get out of their vehicle. A healthcare provider collects a specimen by inserting a swab through the patient’s nose and then to the back of the throat.
  • Patients do not get results on site. Specimens are sent for testing, which first looks for the flu and other respiratory conditions. If that test is negative, the lab then tests for COVID-19.
  • Doctors will contact their patients with test results, which should take about five business days.

What are some tips for managing anxiety about COVID-19?

Read our latest blog for tips on managing anxiety about coronavirus.

Common Questions - Edward-Elmhurst Health

What is the visitor screening process?

Visitor screening is taking place at all Edward-Elmhurst Health locations, including Edward and Elmhurst Hospitals. Reminder – patients should avoid bringing people with them to appointments as visitors are being restricted at all sites. Review the visitor restrictions prior to your visit. (See "Do you have visitor restrictions?" for more details.)

  • For the safety and protection of patients, staff, physicians and the community, the following protocols have been implemented:
    • All visitors and patients will be screened for a temperature greater than 100 degrees before entering our sites.
    • Anyone with a temperature greater than 100 degrees will be asked to return home and contact their physician for further instruction.
    • Anyone with a temperature greater than 100 degrees AND respiratory symptoms, including cough, will be asked to put on a mask, return to their car and proceed to the emergency department.
    • In order to keep this process moving smoothly, all staff entering these checkpoints should have their badge visible. Staff will not be screened at the doors.

Are there visitor restrictions?

Your health and well-being while visiting an Edward-Elmhurst Health facility is our top priority.In an effort to protect patients and the community, we have updated our visitor policy.

Until further notice, we are not allowing visitors in most of our inpatient and outpatient areas. Exceptions have been made for certain patient groups, including pediatric patients and infants.

We understand this change will represent a significant hardship for both patients and families. This was a difficult decision, but one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve.

The following changes have been implemented at Edward and Elmhurst Hospitals:

  • No one under the age of 18 may visit.
  • No visitors will be allowed in adult inpatient units. Please note these exceptions:
    • Critically ill/end of life patients – the number of visitors will be managed by the care team.
    • Our pediatric patient population, including general pediatrics, PICU, NICU, and the Special Care Nursery (patients under the age of 18), may have two visitors.
    • Patients in the Mother Baby Unit may have one partner.
    • While in Labor and Delivery, patients can have one partner or support person.
    • Adult patients undergoing surgery may have one visitor for the duration of the procedure.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. (See "What is the visitor screening process?" for more details.) Visitors who have flu-like symptoms should not visit patients.

Changes to the visitor policy at our outpatient clinics are as follows:

  • Patients in our outpatient clinics may have one support person.
  • Patients having outpatient surgery may have one support person.
  • Patients at the Medical Center for outpatient laboratory or radiology therapy may have one support person.
  • Emergency Department patients may have one support person.
  • No one under the age of 18 will be allowed as a support person.
  • Cancer Center visitor restrictions: No visitors are allowed in the infusion area. We encourage you to drop off patients at the door who are receiving treatment in the infusion area. We will have staff for those who need an escort. You will be notified when they are ready for pick-up.
  • All visitors will be screened at the information desk nearest to their point of entry to the medical center. (See "What is the visitor screening process?" for more details.) Visitors who have flu-like symptoms should not visit patients.

Closures and cancellations

We are taking special precautions to do all that we can to prevent the spread of COVID-19. If you need medical care, please call your physician’s office.

Essential and non-essential surgeries

We are currently working with our physicians to determine a plan to address essential/non-essential surgeries at both hospitals. Whether a procedure will take place will be made on a case by case basis.

Walk-In Clinics

  • All Edward-Elmhurst Health Jewel Walk-In Clinics (closed)
  • Edward-Elmhurst Walk-In Clinic - Aurora, 12222 N. Eola Rd. (closed)
  • Edward-Elmhurst Walk-In Clinic - Yorkville, N. 88 W. Countryside Parkway, Suite D (closed)

Immediate Care facilities and lab and imaging services

Health Centers/Hospitals

  • Addison - 303 W. Lake St., Addison (immediate care, lab and imaging open)
  • Bolingbrook - 130 N. Weber Rd., Bolingbrook (immediate care, lab and imaging open)
  • Elmhurst, Elmhurst Hospital - 155 E. Brush Hill Rd., Elmhurst (imaging open)
  • Elmhurst, Schiller - 172 Schiller St., Elmhurst (lab closed)
  • Elmhurst Center for Health - 1200 S. York St., Elmhurst (lab and imaging open)
  • Hinsdale - 8 Salt Creek Ln., Hinsdale (immediate care, lab and imaging closed)
  • Lombard - 130 S. Main St., Lombard (lab and imaging open)
  • Oak Park - 932 Lake St., Oak Park ( lab open. Immediate care and imaging closed)
  • Oswego - 6701 US Hwy 34, Oswego (lab and imaging open)
  • Plainfield - 16519 S. Route 59, Plainfield (lab and imaging open)
  • Plainfield Campus, Building A - 24600 W. 127th St., Bldg A, Plainfield (lab and imaging open)
  • Plainfield Campus, Building B - 24600 W. 127th St., Bldg B, Plainfield (lab closed)
  • N. Naperville - 1804 N. Naper Blvd, Naperville (immediate care, lab and imaging closed)
  • Naperville, Edward Hospital - 801 S. Washington St., Naperville (lab and imaging open)
  • Naperville, Medical Office Building 1 - 100 Spalding Dr., Naperville (lab open, imaging closed)
  • Naperville, Hobson - 1200 Hobson Rd., Naperville (lab and imaging closed)
  • Naperville, 75th St. (Dynacom) - 1331 W. 75th St., Naperville (lab closed)
  • Naperville, 95th St. - 2007 95th St., Naperville (lab closed, imaging open)
  • Yorkville, 76. W. Countryside - 76 W. Countryside, Yorkville (imaging open)

Physician office locations      

  • EMG Crest Hill - 16151 Weber Rd, Cresthill (lab closed)
  • EMG 95th St - 2007 95th St., Naperville (lab closed, imaging open)
  • EMG Hobson - 1200 Hobson Rd., Naperville (lab and imaging closed)
  • EMG OB Martin Ave - 10 W. Martin Ave., Naperville (lab closed)
  • EMG, 75th St. (Dynacom) - 1331 W. 75th St., Naperville (Lab closed)
  • EMG  Sandwich - 1 E. County Line Rd., Sandwich (lab closed, imaging open)
  • EMG Sycamore - 954 W. State St., Sycamore (lab closed, imaging open)
  • EMG Plainfield Campus, Bldg. B - 24600 W. 127th St., Bldg B, Plainfield (lab closed)
  • Elmhurst Clinic - Oak Park - 1100 Lake St., Oak Park (lab closed)
  • EMG Plainfield, Rt 59 - 16519 S. Route 59, Plainfield (lab and imaging open)
  • EMG - N. Naperville - 1804 N. Naper Blvd., Naperville (lab and imaging closed)
  • Edward Neurosciences Institute-Warrenville - 3S517 Winfield Road, Suite A, Warrenville (lab and imaging closed)

Edward-Elmhurst Health & Fitness locations

The Edward-Elmhurst Health & Fitness Centers on the campus of Edward Hospital in Naperville and at 6600 S. Route 53 in Woodridge will be closed until further notice. New classes will set new start dates following the closure. Members who are registered for classes during that time period will receive a credit or refund. Members and non-members who signed up for classes should check their email and/or EEHealth.org for updated information.

Edward-Elmhurst Health in-person programming and classes

Edward-Elmhurst Health has cancelled all in-person programming and classes at all locations throughout the system (Edward Hospital, Elmhurst Hospital, Linden Oaks Behavioral Health, Plainfield campus) until further notice. Participants will be notified if program/class instructors decide to offer classes via WebEx.

How can I obtain my medical records or radiology images?

Due to COVID-19 we are temporarily not accepting in person requests or pick-up of medical records at Edward or Elmhurst Hospitals Medical Record Department. If you need to request a copy of your medical record, please complete the Patient Request to Obtain Medical Records Form sections 1-5. Page 2 requires a handwritten signature and date.

The following people are authorized to sign for the release of medical records:

  • The patient or the patient’s legally authorized representative (legal documentation is required)
  • The parent of a patient under the age of 18 
  • A legally-appointed executor or administrator of an estate if the patient is deceased (legal documentation, court order or small estate affidavit, and a death certificate are required).

You can submit your request digitally or via mail:

  • Fax: 630-557-5607 
  • Email eeh@scanstat.com
  • Edward-Elmhurst Health
    Attn: Medical Records Department
    155 E. Brush Hill Road
    Elmhurst, IL 60126

Requests will be process and sent based on the Method of disclosure you have selected in section 5. If you have questions you can contact the Medical Records Release of Information Department:

  • Elmhurst Hospital: 331-221-6755
  • Edward Hospital: 630-527-3080

Customer Service phone line hours of operation are Monday through Friday from 9 a.m. to 4 p.m. Messages will be returned within one business day.

How can I help?

We are overwhelmed by the support of the community. Thank you for considering Edward-Elmhurst Health at this time. We are working hard to keep the community safe and are grateful to you for your help in that mission.

Monetary Donations

The spread of COVID-19 has placed significant strain on the system. If you are able to make a monetary donation, we would be grateful for your support. For access to both Edward Foundation and Elmhurst Memorial Hospital Foundation please visit our website.

Personal Protective Equipment

Edward-Elmhurst Health plans to use medical grade and approved personal protective equipment as the first line for our front lines. However, we are accepting all commercially and home-made PPE as emergency back-up supplies. In the event we do not need to use those supplies we will work with other organizations to put them to use to the best of our ability.

Items most needed include:

  • N95 masks
  • Procedural/surgical masks
  • Hand sanitizer
  • Disinfectant wipes
  • Nitrile gloves
  • Isolation gowns
  • Goggles
  • Thermometers

If you have new, unused equipment and would like to make a donation please visit us at our Loading Docks and we will receive your donation in a safe manner. Donations can be accepted between 9 a.m. and 3 p.m., Monday through Friday.

For Edward Hospital, the loading dock is located on Osler Drive west of the South Parking Garage.
View the Edward Hospital campus map

For Elmhurst Hospital, the loading dock is located on Harvard Street on the north end of the building.
View the Elmhurst Hospital campus map

Food Donations

We are happy to work with you if you are interested in donating commercially prepared meals to Edward-Elmhurst Health. Our staff is working around the clock and greatly appreciates your support. Given the need to keep our front lines safe we ask that you email your offer to Donations@EEHealth.org and we will contact you to help coordinate.

Blood Donations

While we are working to contain the spread of COVID-19 there is still a critical need for blood donations. Blood donations are allowed under the stay at home order and special precautions are being taken to maintain social distancing and sanitation requirements. If you are healthy and able to give blood please contact your local blood donation center or visit the Versiti.org website for more information.

Upcoming blood drives

Sunday, March 29
New Life Lutheran Church
8 a.m. - 12 p.m.
Inside the Fellowship Hall
249 N. Bolingbrook Rd., Bolingbrook
Schedule now

Wednesday, April 01
The Morton Arboretum
10 a.m. - 3 p.m.
The Morton Arboretum Thornhill Education Centers
4100 Illinois Route 53, Lisle
Schedule now

Saturday, April 04
Urgent need community blood drive
9 a.m. - 2 p.m.
Alfred Rubin Riverwalk Commun Community Room
305 W Jackson Ave., Naperville
Schedule now

Wednesday, April 08
The Morton Arboretum
10 a.m. - 3 p.m.
The Morton Arboretum Thornhill Education Centers
4100 Illinois Route 53, Lisle
Schedule now

Saturday, April 11
Urgent need community blood drive
9 a.m. - 2 p.m.
Alfred Rubin Riverwalk Commun Community Room
305 W Jackson Ave., Naperville
Schedule now

Wednesday, April 15
The Morton Arboretum
10 a.m. - 3 p.m.
The Morton Arboretum Thornhill Education Centers
4100 Illinois Route 53, Lisle
Schedule now