COVID-19 – What you need to know

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At Edward-Elmhurst Health, our top priority is the safety and protection of patients, staff, physicians and the community during the novel coronavirus (COVID-19) pandemic. This page includes the latest updates on our planning and response efforts as we work to stop the spread of COVID-19, as well as what you can do to protect yourself and others.

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

Screening options for COVID-19

Symptoms and treatment of coronavirus

COVID-19 symptoms can range from mild to severe and may appear 2-14 days after exposure to the virus. The following symptoms are associated with COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath and difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

The best option for mild symptoms is to stay home and take care of yourself like you would if you had the flu. If you have trouble breathing OR if your situation begins to deteriorate rapidly, go to the ER. For medical emergencies, call 911.

Don’t avoid getting critical care when you need it. Our Emergency Departments (EDs) are ready to handle your emergencies while keeping you safe. Read the Edward-Elmhurst Health Safety Commitment.

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Screening options for coronavirus

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

We are also offering Video Visits and E-Visits for COVID-19 symptoms. A Video Visit is an on-demand video conference call with a healthcare provider. An E-Visit enables you to connect with a healthcare provider online via MyChart messages, replacing an in-person visit.

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Testing for coronavirus

The availability of COVID-19 testing is limited. If you feel ill, use the above screening options to talk to a provider about whether you should be tested.

Edward-Elmhurst Health offers COVID-19 testing at nine convenient outpatient lab locations to make testing more convenient and efficient for community members. *A physician order is required and appointments must be scheduled in advance.

COVID-19 Testing – Outpatient Lab Locations

  • Edward-Elmhurst Health Center – Addison, 303 W. Lake St.
  • Edward-Elmhurst Health Center – Bolingbrook, 130 N. Weber Rd.
  • Center for Health (Elmhurst Hospital campus) – Elmhurst, 1200 S. York St.
  • Edward-Elmhurst Health Center – Lombard, 130 S. Main St.
  • Edward Hospital Lab (South Lobby) – Naperville, 801 S. Washington St.
  • Edward-Elmhurst Health Center – North Naperville, 1804 N. Naper Blvd.
  • Edward-Elmhurst Health Center – Oak Park, 932 Lake St.
  • Edward-Elmhurst Health Center – Oswego, 6701 US Hwy 34 (at Orchard Rd)
  • Edward Plainfield Campus, Building A – Plainfield, 24600 W. 127th St.
  • Appointments will be made by Central Scheduling after receipt of the physician order.
  • Patients will not receive their results at the time of their test. Specimens are sent for testing.
  • Patients will receive their COVID-19 test results through their MyChart® account or from their doctor’s office.
  • Patients being tested for COVID-19 prior to surgery or a procedure must self-quarantine from the time of your test until your surgery or procedure. You will receive guidelines to follow.
    • Exception: Patients who cannot self-quarantine due to work or other required activities must wear a mask at all times (at work and in public), follow hand hygiene practices by washing hands frequently, avoid large crowds, and maintain proper social distance at work or in public.
    • If you are not able to follow these guidelines or your COVID-19 test result is positive, your surgery or procedure may be delayed or cancelled.

These tests check for the presence of the COVID-19 virus. If your test is negative, it is possible you were not infected at the time your specimen was collected and you could become positive later.

To sign-up for MyChart, download the MyEEHealth™ app and create a MyChart account. The MyEEHealth app is available from the App Store and Google Play.

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Protecting yourself: prevention & self-care

COVID-19 is most commonly spread from an infected person to others through:

  • Respiratory droplets produced by coughing, sneezing and talking
  • Close personal contact (within about 6 feet)
  • COVID-19 may be spread by infected people who are not showing symptoms
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands

To protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your nose, eyes and mouth if your hands have not been washed.
  • Practice social distancing by avoiding close contact with others. Stay 6 feet apart.
  • Cover your mouth and nose with a mask when around others in public.
  • Cover your mouth and nose when you cough/sneeze (with your bent elbow or a tissue, then throw it out and wash your hands).
  • Avoid close contact with sick people. Stay home if you’re sick. The CDC provides directions on disinfecting your home if someone is sick.
  • Frequently clean and disinfect surfaces.
  • Learn tips on managing anxiety about coronavirus from our latest blog.

For the latest information, visit:

For general questions about COVID-19 and Illinois’ response and guidance:

  • Call the IDPH COVID-19 hotline: 800-889-3931* (24/7)
  • Email the IDPH COVID-19: dph.sick@illinois.gov
  • *The IDPH COVID-19 hotline, is experiencing high call volumes and long wait times.

Several county public health departments have established COVID-19 hotlines to address questions in their districts:

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Visitor screening and restrictions

We’re committed to keeping you safe. You will find consistent safety measures in place at all of our hospitals and outpatient health centers. Read the Edward-Elmhurst Health Safety Commitment.

Visitor screening:

Visitor screening is taking place at all Edward-Elmhurst Health locations, including Edward and Elmhurst Hospitals. Reminder – patients should avoid bringing people with them to appointments as visitors are being restricted at all sites. Review the visitor restrictions prior to your visit.

For the safety and protection of patients, staff, physicians and the community, visitors and patients will be screened for a temperature greater than 100 degrees before entering our sites. Anyone with a temperature greater than 100 degrees will be asked to return home and contact their physician for further instruction. Anyone with a temperature greater than 100 degrees AND respiratory symptoms, including cough, will be asked to put on a mask, return to their car and proceed to the Emergency Department.

Visitor policy:

On Monday, July 27 we expanded our visitor policy by allowing two Care Partners for any patient unless they are in isolation for COVID-19 or suspected COVID-19.

A Care Partner is a designated member of a patient’s support system that is crucial to the patient’s physical and emotional well-being. A Care Partner might be a spouse, child, friend, or other family member who actively assists in advocating for the patient, learns about the patient’s care or assists with discharge planning or other arrangements. A Care Partner is more than a visitor, but rather a key member of the care team who will work with the hospital staff and the patient and ease the transition from home into the hospital and back again.

Patients admitted from a congregate living facility, who have tested negative for COVID-19 and show no symptoms of the virus, are allowed to participate in the Care Partner visitation program.

Care Partner visiting guidelines

  • Care Partners must be 18 years of age or older.
  • The two Care Partners must remain the same throughout the patient’s stay.
  • Care Partner visiting hours are 5 a.m. – 8 p.m. daily. Care Partners will not be allowed to enter the building after 7 pm and cannot stay overnight.
  • When social distancing can be effectively practiced, the two Care Partners may visit together. Hospital staff will limit the Care Partners to one at a time when space restrictions do not allow for effective social distancing.
  • Care Partners are required to practice appropriate hand hygiene and wear a mask while in the hospital or they will be asked to leave. Care Partners presenting in their own surgical or cloth mask that is clean and dry will be allowed to wear it. If not, a surgical mask will be provided. 
  • Care Partners must wear the provided wristband any time they are in the hospital. 
  • Care Partners will be able to access the hospital cafeterias/coffee shops.
  • Care Partners will undergo a temperature screening when they enter the building and must use ONLY the East entrance at Elmhurst Hospital and the North or South entrances at Edward Hospital. Care Partners who have flu-like symptoms should not visit patients.

Please note these exceptions:

  • ED, Surgical and Procedural areas will continue to limit visitation to one Care Partner.
  • Critically ill/end of life patients – the number of visitors will be managed by the care team.
  • Cancer Centers – No visitors are allowed in the infusion area. Infusion patients should be dropped off at the Cancer Center door and picked up afterward. Care Partners may accompany patients to physician appointments in the Cancer Center.
  • Labor and Delivery patients are allowed one care partner who may be present to provide support throughout the labor and delivery process, and may remain with the patient on the Mother-Baby unit, including overnight. During labor and delivery, certified doulas are also allowed 24/7 as members of the clinical care team, if the patient chooses this option.

Surgical and procedural patients

  • Patients who are coming in for planned surgeries and/or procedures will be asked to identify their Care Partner during the PAT call.
  • When a Care Partner accompanies a patient, their name will be verified when they check in and they will be given a visitor band.

ED patients

  • Patients being admitted through the ED will be asked to identify a Care Partner in the ED.
  • If the Care Partner is with them, the ED staff will give them a visitor band. 
  • Patients who are admitted from the ED outside of the hours of 5 a.m. and 8 p.m. can be accompanied by their Care Partners to their rooms and the Care Partners can stay until the patient is settled (about 1 hour).

Physician office, outpatient clinics, outpatient laboratory and radiology therapy patients

  • In order to minimize the risk of COVID-19 exposure to our patients, providers and staff, we are requesting patients attend their office visit alone. One Care Partner will be allowed, if needed, but other options to include the Care Partner during the visit include a phone or video call. Please note that if social distancing becomes difficult in the waiting room, your Care Partner may be asked to wait outside. Your Care Partner must be at least 18 years of age, wear a mask, and complete our COVID-19 temperature screening process.

All Care Partners will undergo a temperature screening when they enter the building and must use ONLY the East entrance at Elmhurst Hospital and the North or South entrances at Edward Hospital.  Care Partners who have flu-like symptoms should not visit patients.

Please see the revised Visitor Policy that now reflects this and watch for more information as we broaden our visitor policy over the next several weeks. 

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Reopenings, closures and cancellations

Reopening of services

With your safety in mind, we are slowly beginning to reopen many of our non-essential services. You will find consistent safety measures in place at each of our hospitals, outpatient health centers and employed and affiliated physician offices through the Edward-Elmhurst Health Safety Commitment.

Outpatient lab and diagnostic imaging are now being offered at limited locations, including X-ray, CT, Mammography, MRI, Ultrasound, PT, OT, Speech, Cardiology, Sleep. Appointments are required.

Edward lab locations
Elmhurst lab locations

Make an appointment for lab or diagnostic imaging by calling 630-527-3200 or schedule online.

Elective surgeries and procedures are now being performed at both Edward and Elmhurst Hospitals, including select general surgery, endoscopy and pulmonary, heart and vascular, and interventional cardiology cases. If your surgery was put on hold at the beginning of the outbreak, please continue to be patient. You will be contacted by your surgeon’s/physician’s office with more information in the coming weeks.

Edward-Elmhurst Health physician offices are open. We offer in-person and virtual visit options. For assistance selecting the option that is best for you, call your doctor’s office. If you need a physician we can help with that, too.

Our Immediate Care Centers and Walk-in Clinics offer the care you need without an appointment. Find an open location near you.

Edward-Elmhurst Health & Fitness locations will reopen to all members starting Monday, July 6.

The Edward Cancer Center in Plainfield reopened on July 6 for patients needing medical oncology, infusion treatments and other cancer related services. Those needing radiation oncology will continue to be seen at the Edward Cancer Center in Naperville, and the Wound Care clinic remains temporarily closed in Plainfield.

Closures and cancellations

Edward-Elmhurst Health in-person programming and classes

All in-person programming and classes at all locations throughout the system (Edward Hospital, Elmhurst Hospital, Linden Oaks Behavioral Health, Plainfield campus) have been cancelled until further notice. Participants will be notified if program/class instructors decide to offer classes via WebEx.

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Donation opportunities

We are overwhelmed by the support of the community. Thank you for considering Edward-Elmhurst Health at this time. We are working hard to keep the community safe and we're grateful to you for your help.

Monetary donations

The spread of COVID-19 has placed significant strain on the system. If you are able to make a monetary donation to the Edward Foundation or Elmhurst Memorial Hospital Foundation, we would be grateful for your support.

If you are interested in purchasing the below items, all proceeds are being directed to our COVID-19 Relief Fund, which supports a variety of healthcare needs generated by the COVID-19 pandemic.

  • Appreciation Yard Sign to show your support of Elmhurst Hospital and our dedicated healthcare professionals.

To learn more about ways to give to Edward Foundation and Elmhurst Memorial Hospital Foundation please visit our website.

Personal Protective Equipment (PPE)

Edward-Elmhurst Health plans to use medical grade and approved personal protective equipment as the first line for our front lines. However, we are accepting all commercially and homemade PPE as emergency back-up supplies. In the event we do not need to use those supplies we will work with other organizations to put them to use to the best of our ability.

Items most needed include:

  • N95 masks
  • Procedural/surgical masks
  • Hand sanitizer
  • Disinfectant wipes
  • Nitrile gloves
  • Isolation gowns
  • Goggles
  • Thermometers

If you have new, unused equipment and would like to make a donation please visit us at our Loading Docks and we will receive your donation in a safe manner. Donations can be accepted between 9 a.m. and 12 p.m., Monday through Friday.

For Edward Hospital, the loading dock is located on Osler Drive west of the South Parking Garage.
View the Edward Hospital campus map

For Elmhurst Hospital, the loading dock is located on Harvard Street on the north end of the building.
View the Elmhurst Hospital campus map

Food donations

We are happy to work with you if you are interested in donating commercially prepared meals to Edward-Elmhurst Health. Our staff is working around the clock and greatly appreciates your support. Given the need to keep our front lines safe, we ask that you email your offer to Donations@EEHealth.org and we will contact you to help coordinate.

Blood donations

While we are working to contain the spread of COVID-19 there is still a critical need for blood donations. Blood donations are allowed under the stay at home order and special precautions are being taken to maintain social distancing and sanitation requirements. If you are healthy and able to give blood, please contact your local blood donation center or visit the Versiti.org website for more information.

Upcoming blood drives

Monday, August 24
3:30 p.m. – 7:30 p.m.
Knox Presbyterian Church
1105 Catalpa Ave, Naperville in the Senior High Room
Schedule now

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