COVID-19 – What you need to know

Page last updated May 26.

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At Edward-Elmhurst Health, our top priority is the safety and protection of patients, staff, physicians and the community during the novel coronavirus (COVID-19) pandemic. This page includes the latest updates on our planning and response efforts as we work to stop the spread of COVID-19, as well as what you can do to protect yourself and others.

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

Screening options for COVID-19

Symptoms and treatment of coronavirus

COVID-19 symptoms can range from mild to severe. The following symptoms are associated with COVID-19:

  • Cough
  • Shortness of breath and difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

The best option for mild symptoms is to stay home and take care of yourself like you would if you had the flu. If you have trouble breathing OR if your situation begins to deteriorate rapidly, go to the ER. For medical emergencies, call 911.

Don’t avoid getting critical care when you need it. Our Emergency Departments (EDs) are ready to handle your emergencies while keeping you safe. Read the Edward-Elmhurst Health Safety Commitment.

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Screening options for coronavirus

If you feel ill, Edward-Elmhurst Health is offering screening options for COVID-19, including a symptom checker to advise you on what to do next and a COVID-19 Nurse Triage Line to see if you meet testing requirements.

We are also offering Video Visits and E-Visits for COVID-19 symptoms. A Video Visit is an on-demand video conference call with a healthcare provider. An E-Visit enables you to connect with a healthcare provider online via MyChart messages, replacing an in-person visit.

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Testing for coronavirus

The availability of COVID-19 testing is limited. If you feel ill, use the above screening options to talk to a provider about whether you should be tested.

For those patients who have a doctor’s order from an Edward-Elmhurst Health physician, drive-up COVID-19 testing is available in our Corporate Center parking lot (4201 Winfield Rd., Warrenville). Call your doctor to talk about whether a drive-up test is appropriate for you.

  • The drive-up COVID-19 testing site will operate Monday through Friday, 9 a.m. to 3 p.m. each day.
  • Patients must have an order from their Edward-Elmhurst Health primary care physician. 
  • Patients are not required to get out of their vehicle. A healthcare provider collects a specimen by inserting a swab into the patient’s nostrils.
  • Patients do not get results on site. Specimens are sent for testing.
  • Patients will receive a phone call with their test results in 3-5 business days. 

These tests check for the presence of the COVID-19 virus. If your test is negative, it is possible you were not infected at the time your specimen was collected and you could become positive later.

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Protecting yourself: prevention & self-care

COVID-19 is most commonly spread from an infected person to others through:

  • Respiratory droplets produced by coughing, sneezing and talking
  • Close personal contact (within about 6 feet)
  • COVID-19 may be spread by infected people who are not showing symptoms
  • Touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands

To protect yourself and others:

  • Wash your hands often with soap and water for at least 20 seconds or use hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your nose, eyes and mouth if your hands have not been washed.
  • Practice social distancing by avoiding close contact with others. Stay 6 feet apart.
  • Cover your mouth and nose with a mask when around others in public.
  • Cover your mouth and nose when you cough/sneeze (with your bent elbow or a tissue, then throw it out and wash your hands).
  • Avoid close contact with sick people. Stay home if you’re sick. The CDC provides directions on disinfecting your home if someone is sick.
  • Frequently clean and disinfect surfaces.
  • Learn tips on managing anxiety about coronavirus from our latest blog.

For the latest information, visit:

For general questions about COVID-19 and Illinois’ response and guidance:

  • Call the IDPH COVID-19 hotline: 800-889-3931* (24/7)
  • Email the IDPH COVID-19: dph.sick@illinois.gov
  • *The IDPH COVID-19 hotline, is experiencing high call volumes and long wait times.

Several county public health departments have established COVID-19 hotlines to address questions in their districts:

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Visitor screening and restrictions

We’re committed to keeping you safe. You will find consistent safety measures in place at all of our hospitals and outpatient health centers. Read the Edward-Elmhurst Health Safety Commitment.

Visitor Screening:

Visitor screening is taking place at all Edward-Elmhurst Health locations, including Edward and Elmhurst Hospitals. Reminder – patients should avoid bringing people with them to appointments as visitors are being restricted at all sites. Review the visitor restrictions prior to your visit.

For the safety and protection of patients, staff, physicians and the community, visitors and patients will be screened for a temperature greater than 100 degrees before entering our sites. Anyone with a temperature greater than 100 degrees will be asked to return home and contact their physician for further instruction. Anyone with a temperature greater than 100 degrees AND respiratory symptoms, including cough, will be asked to put on a mask, return to their car and proceed to the Emergency Department.

Visitor Policy:

Until further notice, we are not allowing visitors in most of our inpatient and outpatient areas and no one under the age of 18 may visit. Exceptions have been made for certain patient groups, including pediatric patients and infants. We understand this change will represent a significant hardship for both patients and families. This was a difficult decision, but one we feel is critically important to protect the patients who have entrusted us with their care, their families, our staff and the communities we serve.

Please note these exceptions to the visitor policy:

  • Critically ill/end of life patients – the number of visitors will be managed by the care team.
  • Our pediatric patient population, including general pediatrics, PICU, NICU, and the Special Care Nursery (patients under the age of 18), may have two visitors.
  • Patients in the Mother Baby Unit may have one partner.
  • While in Labor and Delivery, patients can have one partner or support person.

Outpatient clinics, Emergency Departments and Cancer Centers:

Patients in our outpatient clinics and Emergency Departments may have one support person. This includes outpatient laboratory or radiology therapy. No one under the age of 18 will be allowed as a support person.

Cancer Center visitor restrictions: No visitors are allowed in the infusion area. We encourage you to drop off patients at the door who are receiving treatment in the infusion area. We will have staff for those who need an escort. You will be notified when they are ready for pick-up.

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Reopenings, closures and cancellations

Reopening of services

With your safety in mind, we are slowly beginning to reopen many of our non-essential services. You will find consistent safety measures in place at each of our hospitals, outpatient health centers and employed and affiliated physician offices through the Edward-Elmhurst Health Safety Commitment.

Outpatient lab and diagnostic imaging are now being offered at limited locations, including X-ray, CT, Mammography, MRI, Ultrasound, PT, OT, Speech, Cardiology, Sleep. Appointments are required.

Edward lab locations
Elmhurst lab locations

Make an appointment for lab or diagnostic imaging by calling 630-527-3200 or schedule online.

Elective surgeries and procedures are now being performed at both Edward and Elmhurst Hospitals, including select general surgery, endoscopy and pulmonary, heart and vascular, and interventional cardiology cases. If your surgery was put on hold at the beginning of the outbreak, please continue to be patient. You will be contacted by your surgeon’s/physician’s office with more information in the coming weeks.

Edward-Elmhurst Health physician offices are open. We offer in-person and virtual visit options. For assistance selecting the option that is best for you, call your doctor’s office. If you need a physician we can help with that, too.

Our Immediate Care Centers and Walk-in Clinics offer the care you need without an appointment. Find an open location near you.

Closures and cancellations

Plainfield Cancer Center

  • Plainfield Cancer Center (closed)

Edward-Elmhurst Health & Fitness locations

  • Edward-Elmhurst Health and Fitness Center - Naperville - 775 Brom Court, Naperville (fitness center closed)
  • Edward-Elmhurst Health & Fitness Center - Seven Bridges - 6600 S. Route 53, Woodridge (fitness center, spa and physical therapy closed)

New classes will set new start dates following the closure. Members who are registered for classes during that time period will receive a credit or refund. Members and non-members who signed up for classes should check their email and/or EEHealth.org for updated information.

Edward-Elmhurst Health in-person programming and classes

All in-person programming and classes at all locations throughout the system (Edward Hospital, Elmhurst Hospital, Linden Oaks Behavioral Health, Plainfield campus) have been cancelled until further notice. Participants will be notified if program/class instructors decide to offer classes via WebEx.

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Donation opportunities

We are overwhelmed by the support of the community. Thank you for considering Edward-Elmhurst Health at this time. We are working hard to keep the community safe and we're grateful to you for your help.

Monetary donations

The spread of COVID-19 has placed significant strain on the system. If you are able to make a monetary donation to the Edward Foundation or Elmhurst Memorial Hospital Foundation, we would be grateful for your support.

If you are interested in purchasing the below items, all proceeds are being directed to our COVID-19 Relief Fund, which supports a variety of healthcare needs generated by the COVID-19 pandemic.

To learn more about ways to give to Edward Foundation and Elmhurst Memorial Hospital Foundation please visit our website.

Personal Protective Equipment (PPE)

Edward-Elmhurst Health plans to use medical grade and approved personal protective equipment as the first line for our front lines. However, we are accepting all commercially and homemade PPE as emergency back-up supplies. In the event we do not need to use those supplies we will work with other organizations to put them to use to the best of our ability.

Items most needed include:

  • N95 masks
  • Procedural/surgical masks
  • Hand sanitizer
  • Disinfectant wipes
  • Nitrile gloves
  • Isolation gowns
  • Goggles
  • Thermometers

If you have new, unused equipment and would like to make a donation please visit us at our Loading Docks and we will receive your donation in a safe manner. Donations can be accepted between 9 a.m. and 12 p.m., Monday through Friday.

For Edward Hospital, the loading dock is located on Osler Drive west of the South Parking Garage.
View the Edward Hospital campus map

For Elmhurst Hospital, the loading dock is located on Harvard Street on the north end of the building.
View the Elmhurst Hospital campus map

Food donations

We are happy to work with you if you are interested in donating commercially prepared meals to Edward-Elmhurst Health. Our staff is working around the clock and greatly appreciates your support. Given the need to keep our front lines safe, we ask that you email your offer to Donations@EEHealth.org and we will contact you to help coordinate.

Blood donations

While we are working to contain the spread of COVID-19 there is still a critical need for blood donations. Blood donations are allowed under the stay at home order and special precautions are being taken to maintain social distancing and sanitation requirements. If you are healthy and able to give blood, please contact your local blood donation center or visit the Versiti.org website for more information.

Upcoming blood drives

Wednesday, May 27
10:00 a.m. - 4:00 p.m.
Yorktown Convenient Center
24 Yorktown Shopping Center Drive, Lombard
Schedule now

Thursday, May 28  
3:00 p.m. – 7:00 p.m. 
Naperville Community Blood Drive at the Alfred Rubin Riverwalk Community Center
305 W Jackson Ave, Naperville
Go into the entrance at top of hill off parking lot, first room on right
Schedule now

Saturday, May 30  
7:00 a.m. – 1:00 p.m. 
Saint Margaret Mary Catholic Church
1409 Green Trails Dr, Naperville
Schedule now

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