COVID-19 – What you need to know

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At Edward-Elmhurst Health, our top priority is the safety of patients, staff, physicians and the community during the COVID-19 pandemic. This page includes the latest on COVID-19, including what you can do to protect yourself and others. Learn more about our response to the pandemic in our special COVID-19 reports: April 2020June 2020.

If you feel ill, Edward-Elmhurst Health offers screening options for COVID-19, including a symptom checker to advise you on what to do next.

COVID-19 Vaccine

Screening for coronavirus

If you feel ill, Edward-Elmhurst Health offers screening options for COVID-19, including a symptom checker to advise you on what to do next. Learn about the symptoms of COVID-19.

We also offer Video Visits and E-Visits for COVID-19 symptoms. A Video Visit is an on-demand video conference call with a healthcare provider. An E-Visit enables you to connect with a healthcare provider online via MyChart® messages, replacing an in-person visit.

If you have COVID-19, learn what to do if you are sick or caring for someone who is sick at home.

Don’t avoid getting critical care when you need it. Our Emergency Departments are ready to handle your emergencies while keeping you safeFor medical emergencies, call 911.

If you want to prevent COVID-19, the safest and smartest way to protect yourself and your loved ones is to get the vaccine. Schedule your vaccine today. Learn more about how COVID-19 spreads and how to protect yourself.

If you already received the vaccine, learn how to protect yourself and others once you've been fully vaccinated.

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Testing for coronavirus

If you feel ill, use the above screening options to talk to a provider about whether you should be tested. Tests check for the presence of the COVID-19 virus. 

Edward-Elmhurst Health offers COVID-19 testing at nine outpatient lab locations (appointments are required). COVID-19 testing is also available at seven Immediate Care locations as well as our Walk-in Clinics. No appointment is necessary for the 2-day/regular test. Find a location and just walk-in or save your spot with On My Way.

Patients can also schedule their own COVID-19 test through MyChart® (an active physician order from an Edward-Elmhurst provider is required).

If results are not available at the time of the test, patients will receive their COVID-19 test results through their MyChart account or from their doctor’s office. If your test is negative, it is possible you were not infected at the time your specimen was collected and you could become positive later.

COVID-19 pre-op testing or if your physician placed an order for a test:

  • Depending on your COVID-19 vaccination status, you may or may not require pre-procedure COVID-19 testing. For patients who need COVID-19 testing before a procedure or surgery, either Pre-Op or Central Scheduling will contact you to make an appointment.
  • For a COVID-19 test (non-pre-procedure), once your physician has submitted the order, you may call Central Scheduling at 630-527-3200 to make your appointment.
  • Patients being tested for COVID-19 prior to surgery or a procedure must self-quarantine from the time of your test until your surgery or procedure. You will receive guidelines to follow. 
    • Exception: Patients who cannot self-quarantine due to work or other required activities must wear a mask at all times (at work and in public), wash hands frequently, avoid large crowds, and maintain proper social distance at work or in public.
    • If you are not able to follow these guidelines or if your COVID-19 test result is positive, your surgery or procedure may be delayed or cancelled.

Testing also is available to Illinois residents through the counties and state. More information is available here.

To sign-up for MyChart, download the MyEEHealth™ app and create a MyChart account. The MyEEHealth app is available from the App Store and Google Play.

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Post-COVID support

Post-COVID symptoms can happen to anyone who has had COVID-19, even if the illness was mild and even if there were no symptoms initially.

If you’re experiencing lingering symptoms from COVID-19, Edward-Elmhurst Health’s new Post-COVID Neuro Care Clinic can help.

Learn more about post-COVID conditions.

Read our blog: What are the long-term effects of COVID-19?

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COVID-19 resources

For the latest information, visit:

For general questions about COVID-19 and Illinois’ response and guidance:

  • Call the IDPH COVID-19 hotline: 800-889-3931* (24/7)
  • Email the IDPH COVID-19: dph.sick@illinois.gov
  • *The IDPH COVID-19 hotline, is experiencing high call volumes and long wait times.

Several county public health departments have established COVID-19 hotlines to address questions in their districts:

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Visitor screening and restrictions

We’re committed to keeping you safe. You will find consistent safety measures in place at all of our hospitals and outpatient health centers. Read the Edward-Elmhurst Health Safety Commitment.

Visitor screening:

Visitor screening is taking place at all Edward-Elmhurst Health locations, including Edward and Elmhurst Hospitals.

For everyone's safety and protection, visitors and patients will be screened for a temperature greater than 100 degrees before entering our sites. Anyone with a temperature greater than 100 degrees will be asked to return home and contact their physician for further instruction. Anyone with a temperature greater than 100 degrees AND respiratory symptoms, including cough, will be asked to put on a mask, return to their car and proceed to the Emergency Department.

Medical grade facemasks are provided to all outpatients and Care Partners at the point of screening/registration. Inpatients are already required to wear surgical masks during their stay.

Hospital visitor policy:

Because we know how important visitors are to our patients’ healing process, we are now allowing patient-directed visitation (patients decide who can visit) between 7 a.m. and 8 p.m. for all inpatients who are not diagnosed with COVID-19 or rule out COVID-19.

Patients who are diagnosed with COVID-19 may have one Care Partner during the regular visiting hours of 7 a.m. and 8 p.m.

A Care Partner is a designated member of a patient’s support system who serves an important role in helping our patients feel comfortable, safe and prepared to return home. It is important that the designated Care Partner stays consistent throughout the course of a patient’s stay.

Hospital Care Partner/Visitor guidelines:

  • While in our hospitals, Care Partners/visitors must adhere to the following guidelines which are strictly enforced:
    • Must be 18 years of age or older.
    • All Care Partners/visitors should monitor their temperatures before arriving and should not be experiencing any fever or flu-like symptoms.
      Note: Care Partners for COVID-19-positive patients will receive a call from the patient’s nurse before arriving at the hospital to answer some screening questions and receive additional instructions.
    • One Care Partner is allowed to stay overnight with patients who are not diagnosed with COVID-19.
    • Masks are required in healthcare settings at all times.
    • Any Care Partner/visitor not wearing a mask or refusing to practice appropriate hand hygiene will be asked to leave.
  • Care Partners/visitors should use the following entrances: Edward Hospital: South Entrance and North Entrance. Elmhurst Hospital: Main Entrance and Emergency Department.

Staff reserve the right to limit visitors on a case-by-case basis, allowing for social distancing in patient rooms, treatment areas or waiting areas, as recommended by the CDC.

Please note these Care Partner exceptions:

  • Surgical/Procedural Patients - two Care Partners allowed.
  • Pediatric Patients - two Care Partners allowed unlimited visitation. Any additional visitation is managed by the staff on the unit.
  • Neonatal Intensive Care Unit and Special Care Nursery - two wrist banded parents allowed to visit.
  • Ambulatory/Physician Offices – one Care Partner can accompany each patient to an ambulatory or physician office appointment.
  • Labor and Delivery and Mother/Baby patients are allowed one Care Partner throughout the labor and delivery process, who may remain with the patient on the Mother-Baby unit 24 hours a day. One additional visitor is allowed in Labor & Delivery with unlimited visiting hours and on the Mother-Baby unit during the normal visiting hours of 7 a.m. to 8 p.m. There may not be more than two people in the room at any given time (Care Partner plus one visitor). One visitor must leave the unit before another will be admitted.

Please see the revised Visitor Policy

If you have any questions you can contact our Patient Experience line at 331-221-1115.

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Reopenings, closures and cancellations

You will find consistent safety measures in place at each of our hospitals, outpatient health centers and employed and affiliated physician offices through the Edward-Elmhurst Health Safety Commitment.

Edward-Elmhurst Health physician offices offer in-person and virtual visit options. For assistance selecting the option that is best for you, call your doctor’s office. If you need a physician we can help with that, too.

Our Immediate Care Centers and Walk-in Clinics offer the care you need without an appointment. Find a walk-in care location near you.

Walk-ins are now accepted for outpatient lab (COVID-19 tests require an appointment and physician order) but you may experience a longer wait than those with an appointment. Make an appointment for lab or diagnostic imaging anytime by scheduling online or calling 630-527-3200.

Edward lab locations
Elmhurst lab locations

The Edward Cancer Center in Plainfield is open for patients needing medical oncology, infusion treatments and other cancer related services. Those needing radiation oncology will continue to be seen at the Edward Cancer Center in Naperville, and the Wound Care clinic remains temporarily closed in Plainfield.

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Donation opportunities

We are overwhelmed by the support of the community. Thank you for considering Edward-Elmhurst Health at this time. We are working hard to keep the community safe and we're grateful to you for your help.

Monetary donations

The spread of COVID-19 has placed significant strain on the system. If you are able to make a monetary donation to the Edward Foundation or Elmhurst Memorial Hospital Foundation, we would be grateful for your support. To learn more about ways to give, please visit our website.

Blood donations

If you are healthy and able to give blood, please contact your local blood donation center or visit the Versiti.org website for more information.

Questions?

For all other requests, please email us at Donations@EEHealth.org.

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