Medical records

To ensure your privacy, we take great care to keep your medical records confidential and secure. Read on to learn more about how to request copies of your medical records or to access them electronically through MyChart®, our secure patient portal.

Access your health information online through MyChart

Once you have set up a MyChart account, you can view your test results, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You can also view and print your COVID-19 vaccination status and any COVID-19 test results.

New: You can now request medical record information (excludes radiology images/CDs) be released to MyChart instead of mailed to you in paper form. This will save you time and help you manage your medical information in one location, securely.

Please use the Authorization to Use and Disclose Health Information form and select "MyChart" as the method of delivery. You must have an account established before requesting MyChart delivery.

Log in to MyChart

Learn how to print or share your medical record information in MyChart below.

You can also print COVID-19 test results (name will appear on result). Learn how here.

Request a printed copy of your medical record

Mail the Authorization to Use and Disclose Health Information form to the hospital from which you received care or services.

The typical turnaround time to receive copies of records is 7-10 business days.

If you require the information in less time or on an emergent basis, call our call center to schedule a time to pick up your records at one of our hospital medical records locations.

Our walk-in hours to pick up medical records at the hospital locations are Monday-Friday: 9 am - 5 pm (CST).

Addresses are as follows:

Elmhurst Hospital or Affiliated Medical Groups
Attn: Medical Records Department
155 E. Brush Hill Road
Elmhurst, IL 60126

Edward Hospital, Linden Oaks Hospital or Affiliated Medical Groups
Attn: Medical Records Department
801 South Washington Street
Naperville, IL 60540

If you have questions, contact the Medical Records Release of Information Department:

  • Elmhurst Hospital: 331-221-6755
  • Edward Hospital/Linden Oaks Hospital: 630-527-3080

If all Customer Service staff are on other calls, your call will be sent to voicemail. All voice messages will be returned within 48 hours Mondays-Fridays. If your record request is for your doctor or another hospital, call your doctor’s office for the mailing address or fax instructions.

To obtain a copy of a birth or death certificate, contact the Illinois Department of Public Health.

To check the status of a Social Security card for your baby, contact your local Social Security office.

How will I receive my medical records?

Requests will be processed and sent based on the method of disclosure you select in section 6 of the Authorization to Use and Disclose Health Information form. Methods of disclosure include paper copy of medical record (CD will be sent in lieu of paper if page count of request is greater than 100 pages), MyChart, and electronic.

Who is authorized to sign for the release of medical records?

  • The patient or the patient’s legally authorized representative (legal documentation is required)
  • The parent of a patient under the age of 18
  • The parent and teenager (ages 12-17) for records that contain mental health or other protected diagnoses contained in the health information
  • A legally-appointed executor or administrator of an estate if the patient is deceased (legal documentation, court order or small estate affidavit, and a death certificate are required)

How can I obtain radiology images on a CD?

Please walk-in to either Edward Hospital Medical Department or Elmhurst Hospital Medical Record Department to request and your obtain radiology images while you wait. You can print out and complete the Authorization to Use and Disclose Health Information form and bring it in, or you can complete it at the time of your in-person request.

If you are picking up a radiology CD for someone else, the Authorization form must be completed and signed by patient with your name in Section 4 of the form before you come to the hospital. Off-site locations cannot burn CDs (the service is only available at Edward or Elmhurst Hospital). Radiology images cannot be sent via email or to MyChart.

Please make sure to bring your driver’s license or photo ID to pick up medical records or radiology CDs.

Can I request additional medical records information be shared to MyChart?

Yes, we are able to release medical records to MyChart in lieu of printing.

How can I share my medical record with other healthcare professionals using MyChart?

Share My Record – This feature is used by patients to provide another person a one-time-only login to their MyChart account. This is typically used when the patient wants to share their record with an outside professional.

  • The MyChart account holder generates a single use code within MyChart and they provide the code and the website to the person they are giving access to.
  • The outside provider opens the website, enters the code, and can the view/print records.
  • This feature enables access to any data that is within MyChart.
  • Share My Record Video (5 minutes)

Download My Record

  • MyChart users can download records and print or store the data to a thumb drive or electronic file.
  • A single encounter, multiple encounters, or all encounters can be chosen for download.
  • The download will just include items that are available within MyChart.

Happy Together – Links medical records from other healthcare systems or facilities that have an Epic electronic medical record.

  • When records from outside organizations are linked using Care Everywhere a patient can the link their MyChart accounts from each organization.
  • Once linked, when the patient logs into MyEEHealth (MyChart) they will see the MyChart data from the outside organizations as well as their Edward-Elmhurst Health data.
  • Link My Accounts Video (2 minutes)