Safety, privacy & rights

Welcome to Edward-Elmhurst Health. In this section, you'll find information about:

Patient safety

Your safety as a patient is our number one priority. Learn how Edward-Elmhurst Health promotes safe care, including our Patient/Family Rapid Response team, infection prevention FAQs and more.

Learn how we make patient safety a top priority.

Privacy & consent

Edward-Elmhurst Health’s Notice of Privacy Practices describes how medical information may be used and disclosed, and how you can get access to this information.

Learn more about privacy and consent.

Patient advocacy / rights

As a patient, you have certain rights and responsibilities that will help you stay informed about your condition and understand the treatment you are receiving.

View your rights and responsibilities as a patient

Nondiscrimination policy

Edward-Elmhurst Health complies with applicable federal civil rights laws and does not discriminate or exclude people on the basis of race, color, national origin, age, disability, or sex.

Learn more about our nondiscrimination policy.

Communication and language services

We provide free aids and language services to people with disabilities or whose primary language is not English:

  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Medically qualified interpreters
    • Telephone
    • Video
    • On-site
  • Translation of important documents to improve patient understanding

If you need these services, let your care provider know or contact any of our registration representatives. You can also call Edward Hospital at 630-527-3000 or Elmhurst Hospital at 331-221-1000 and press “0” for assistance.

Do you speak Spanish or another language? On this page, you will find resources to help you navigate your healthcare.

¿Habla español u otro idioma? En esta página, encontrará recursos que lo ayudarán a explorar la atención médica.

Patient experience

At Edward-Elmhurst Health, we value the voice of those we serve. Feedback received from patients, families, and visitors provides insight into the patient experience that we can’t get anywhere else. Our Patient Experience Team, along with leadership in each department, want to hear from you about your experience with our healthcare system. We can help you send a compliment to a well-deserving team member or address your concerns.

Contact our Patient Experience Line at any time before, during, or after your stay to share your compliments or concerns with us:

  • Edward Hospital: 630-527-7225 
  • Elmhurst Hospital: 331-221-1115
  • Linden Oaks Behavioral Health: 630-305-5115

Safe work environment

Edward-Elmhurst Health is committed to fostering a safe, respectful culture and work environment for its patients, visitors, guests, employees, physicians and volunteers.

Learn about our Zero Harm, Zero Tolerance initiative