Visitor policy

Important: new restricted visitor policy. Details here

Questions?

If you have any questions, please contact our Patient Experience line at 331-221-1115.

Safety Commitment

We continue our steadfast focus on safety — for our patients, visitors, physicians and staff.

Edward-Elmhurst Health, along with a growing number of other hospitals in the area, has made the COVID-19 vaccine mandatory for all of its health system employees. Learn more.

Additionally, you will find consistent safety measures in place at all of our hospitals, outpatient health centers and employed and affiliated physician offices.

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Staff, patient and visitor screening

  • Screenings include a series of important questions to determine risk.
  • All visitors are asked if they have a fever before entering an Edward-Elmhurst Health site.
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Physical distancing

  • Reminder signage is located throughout our sites.
  • Appointment times have been spaced, and virtual registration minimizes exposure.
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Clean and disinfected facilities

  • Facilities are deep-cleaned every day to include exam rooms, waiting areas and staff workstations.
  • Patient rooms and bathrooms are thoroughly cleaned between patients and every day.
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COVID-19 patient testing prior to procedures

  • All surgery patients receive a COVID-19 test prior to their procedure regardless of vaccination status.
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Visitor policy restrictions

  • No routine visitors will be allowed in the hospital or other settings until further notice.
  • Adult patients with an appointment or visiting any of our physician offices, ambulatory care centers, emergency departments, or immediate cares must come alone.
  • Companions or Care Partners that remain onsite must wait in their vehicle.
  • All public areas of our buildings including cafes, coffee shops, gift shops and common waiting areas will be closed to patients and approved Care Partners.
  • Exceptions for approved Care Partners will be taken into consideration.
  • Please view additional information here.
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Personal protective equipment (PPE)

  • All staff are provided with PPE as recommended by the Centers for Disease Control and Prevention – masks, goggles, gowns, etc.
  • All outpatients and visitors receive masks upon entry regardless of vaccination status.
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Designated COVID-19 care areas

  • Patients with COVID-19 stay in designated inpatient units.
  • Patients with suspected COVID-19 stay in designated ER pods.
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National recognition for quality and safety

  • Edward-Elmhurst Health named one of 15 Top Health Systems by IBM Watson.
  • Edward and Elmhurst Hospitals have an "A" Safety Grade from the Leapfrog Group.