Visitor policy

We know how important visitors are to our patients’ healing process, and we are also committed to keeping everyone who enters our doors safe.

We are proud to support a Care Partner or visitor presence while practicing important COVID-19 precautions. A visitor may be a partner, relative, friend or other person the patient welcomes to accompany them during their hospital stay. A Care Partner is a designated member of a patient’s support system who helps the patient feel comfortable, safe and prepared to return home.

All visitors and Care Partners must adhere to the following guidelines:

  • Observe the patient-directed visitation hours of 7 a.m. – 8 p.m.
  • Be 18 years of age or older.
  • Maintain 6 feet of social distancing and wear face masks at all times, unless actively eating or drinking. Immediately put mask back on if a staff member enters the room.
  • Refusal to comply with guidelines related to masking or 6 feet social distancing will be asked to leave. No exceptions.
  • Staff may limit the number of visitors present in any hospital area to accommodate six feet social distance.
  • Up to one visitor or Care Partner may stay overnight in a non-COVID-19 patient’s room.
  • Visitors experiencing a fever or other symptoms of acute illness will not be allowed to visit.
  • Care Partners for patients with COVID-19, or being ruled out for COVID-19, must be screened by the patient’s nurse over the phone prior to arriving at the hospital and are required to follow strict guidelines.

For more detailed information about visitor guidelines during COVID-19, read a full PDF of our Visitor Policy


If you have any questions, please contact our Patient Experience line at 331-221-1115.

Safety Commitment

We continue our steadfast focus on safety — for our patients, visitors, physicians and staff.

Edward-Elmhurst Health, along with a growing number of other hospitals in the area, has made the COVID-19 vaccine mandatory for all of its health system employees. Learn more.

Additionally, you will find consistent safety measures in place at all of our hospitals, outpatient health centers and employed and affiliated physician offices.


Staff, patient and visitor screening

  • Screenings include a series of important questions to determine risk.
  • All visitors are asked if they have a fever before entering an Edward-Elmhurst Health site.

Physical distancing

  • Reminder signage is located throughout our sites.
  • Appointment times have been spaced, and virtual registration minimizes exposure.

Clean and disinfected facilities

  • Facilities are deep-cleaned every day to include exam rooms, waiting areas and staff workstations.
  • Patient rooms and bathrooms are thoroughly cleaned between patients and every day.

COVID-19 patient testing prior to procedures

  • All surgery patients receive a COVID-19 test prior to their procedure regardless of vaccination status.

Visitor policy restrictions

  • Visitors are allowed in inpatient rooms only under special circumstances.
  • One companion only may accompany outpatient visitors if needed.
  • We are unable to allow children at any appointment besides their own.
  • For more detailed information about visitor guidelines during COVID-19, read a full PDF of our Visitor Policy.

Personal protective equipment (PPE)

  • All staff are provided with PPE as recommended by the Centers for Disease Control and Prevention – masks, goggles, gowns, etc.
  • All outpatients and visitors receive masks upon entry regardless of vaccination status.

Designated COVID-19 care areas

  • Patients with COVID-19 stay in designated inpatient units.
  • Patients with suspected COVID-19 stay in designated ER pods.

National recognition for quality and safety

  • Edward-Elmhurst Health named one of 15 Top Health Systems by IBM Watson.
  • Edward and Elmhurst Hospitals have an "A" Safety Grade from the Leapfrog Group.