What to expect

We know there are many things you would rather do than visit the ER, so at Edward-Elmhurst Health we aim to make your visit as convenient and stress-free as possible. To start, we want you to have the information you need. Don't hesitate to ask a nurse or other staff member if you have questions.

When you arrive — who's who?

In reception, a nurse will greet you and direct you to the triage area.

Triage nurse

A triage nurse assesses each patient who comes to the emergency department or pediatric emergency department to identify the level of urgency. Your triage nurse will gather information from you and determine any immediate needs. Do not eat or drink anything while waiting for treatment unless your nurse tells you it’s okay to do so.

If there are a number of people waiting, the most seriously ill or injured will be seen first. That is why you may see people receive treatment ahead of you who came in after you. When it’s busy, we will make every effort to notify you of potential delays.

If you’re concerned about your wait time, check in with staff in the reception area. If your condition has changed or worsened since you checked in, please tell the nurse at the triage desk.


A registrar will sign you in at one of the registration cubicles. In some cases, both triage and registration will take place at the bedside.

Less urgent cases may need to wait until staff takes care of more severe cases, even if your doctor or an immediate care center referred you to the ER.


There is a Walgreens pharmacy located inside Elmhurst Hospital. Edward Hospital’s new retail pharmacy will open in 2015 at 100 Spalding Dr., Ste. 101 in Medical Office Building 1. Instymeds medication dispensers are available at both the Naperville and Plainfield campuses. These dispensers contain many commonly prescribed medications so you can obtain your prescription before you leave.

Follow up

A day or two after you leave the hospital, one of our hospital representatives may contact you to see how you are doing.

If you received tests (lab, X-ray, etc.), we’ll automatically send the results to your family physician if he or she is on the hospital’s medical staff. We will send test results to a physician who is not on our medical staff at your request. We will contact you if the results are significant.

If you receive a patient survey in the mail, please complete and return it. Your feedback will help us better serve you and other ER patients in the future.