Edward-Elmhurst Health wins AVIAward for Digital Transformation

May 31, 2022
AVIA award v2 Edward-Elmhurst Health today announced that it has won an AVIAward for Digital Transformation. AVIA, the nation’s leading digital transformation partner for healthcare organizations, launched its inaugural awards program to evaluate health systems on core consumerism and virtual health performance metrics. 

Edward-Elmhurst Health was honored with the Best Overall AVIAward for Digital Transformation for scoring the highest ranking across eight core digital benchmarking metrics. The metrics, which analyzed health systems’ performance in meeting rising consumer expectations for convenient and digitally-enabled care experiences, included percentage of:

Appointments scheduled online by patient
Appointments available for patient to schedule online 
Patient portal active enrollment 
Patient portal enrollment
Synchronous virtual visits
Virtual visits conducted by video
Asynchronous virtual visits
Providers that deliver synchronous virtual visits

To determine the AVIAward winners, AVIA analyzed proprietary data it collected from benchmarking surveys of participating health systems’ performance in 2021. The digital benchmarking surveys examined the adoption of and patient engagement with digital health solutions that enable healthcare consumers to conveniently and safely access care when and how they want. More than 35 health systems participated in the surveys, representing more than 23 million unique patients and 12 million patient portal users. 

“We are pleased to present our first ever AVIAwards for Digital Transformation and acknowledge Edward-Elmhurst Health as one of the industry’s most forward-thinking – and acting – healthcare organizations,” said Linda Finkel, CEO of AVIA. 

“It is a great honor to receive the AVIAward for Digital Transformation as it demonstrates our organization’s commitment to using digital tools to advance personalized, consumer-centric care access and delivery,” said Mary Lou Mastro, CEO, South Region, NorthShore – Edward-Elmhurst Health. “Digital is a core component of our transformation strategy and mission critical as we continue to innovate and drive safe, seamless and personal experiences for our patients and providers. It is especially meaningful to be recognized by an organization like AVIA which has dedicated its entire business to helping health systems surpass digital benchmarks and advance healthcare.”

The AVIAward for Digital Transformation winners were announced at the annual AVIA Network Summit in Chicago on May 10.