Bill pay and billing questions

We understand that everyone has busy lives and schedules. For our patients’ convenience, we offer online billing websites, where paying your bills online is quick and easy. Plus, you can enroll to view your bills online, change your address, or update your insurance information.

Important information about hospital bill pay: Edward-Elmhurst Health now offers a new payment portal for hospital bill pay. You may be asked to create a new login and add your credit card information again even if you have paid online previously. This billing service update is important to continue to ensure the security and privacy of your information.  

Billing questions

For questions about your bill, call 888-325-6087 or submit a contact us form to be directed to one of our customer service representatives.

Billing Department hours of operation are:
Monday - Friday: 8:00 am – 7:00 pm
Saturday: 8:00 am – 12:00 pm

At Edward Hospital, a financial counselor is available to meet with you in person Monday through Friday from 8 a.m. to 4 p.m. at Booth J in the Outpatient Registration/South Lobby area of Edward’s Main Campus, located at 801 S. Washington St., Naperville, IL 60540.

At Elmhurst Memorial Hospital, a financial counselor is available to meet with you in person Monday through Friday from 8 a.m. to 4 p.m. at the Financial Counseling Office located near the cafeteria at Elmhurst Memorial Hospital’s Main Campus, located at 155 E Brush Hill Rd, Elmhurst, IL 60126.

A helpful document for additional information regarding hospital prices is the Healthcare Financial Management Association's Understanding Healthcare Prices: A Consumer Guide.

Looking for insurance plans? View our list of insurance plans accepted.

We have compiled some Frequently Asked Questions (FAQs) to assist you with your billing questions. If you cannot find what you need, please contact us at support@PatientRev.com.

 

I have insurance; why did I still receive a bill?

Sometimes billing problems are caused because an outdated insurance card is on file or the patient did not have the card with them when they presented for service. Or, you may have an additional plan that we were not aware of. For example, both you and your spouse have insurance coverage; or you are a Medicare patient who also has a supplemental plan. When you receive the first bill, call us to make sure that we have the correct information on file.

You may also receive a bill for any deductible or co-insurance amounts that are due, or for services that are considered non-covered. If you have any questions, please contact our office and we will assist you. Sometimes you may also need to contact your employer’s benefits manager or your insurance plan directly for information as health benefits can be complex.

What is a deductible?

A deductible is the amount that you may have to pay before your health insurance pays. Many plans offered today are called High-Deductible Health Plans where the deductible can be as high as $6,450 for single coverage or $12,900 for family coverage. Once the patient has met his/her deductible, the insurance usually pays a percentage of the remaining bills. The patient is liable for the unpaid percentage. Deductibles are reset annually, usually starting in January.
 

What is co-insurance?

Co-insurance is a form of cost sharing. After your deductible has been met, your insurance plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.
 

How will I know if my insurance company has paid my bill?

After your insurance company has paid its portion of your Hospital bill, we will send you a statement. This statement will indicate payments and adjustments that have been posted to your account and any balance you are required to pay. You may also receive an explanation of benefits (EOB) from your insurance company.
 

What's an Explanation of Benefits (EOB)?

An Explanation of Benefits is a document from your insurance company that shows how they processed your claim. It contains information such as co-pays, deductibles or non-covered services. EOBs should be kept for future reference.
 

What do I do if I disagree with how much my insurance company has paid on my bill?

If you have questions regarding the payment, call your insurance company for an explanation. If the insurance company finds that an error was made, note the information and whom you talked with at the insurance company. Request an anticipated payment date and ask if they need anything to complete processing. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an “appeal” with them. Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.
 

How can I pay my portion of my bill?

We offer several payment options:

  • Make an online payment using your MasterCard, VISA, American Express or debit card by selecting the online payment option as part of 'My Account'.
  • Pay by credit card by calling the number on your provider statement or completing the payment coupon on the bottom of the statement.
  • Mail your check or money order payable to the listed provider and include your account number. Mail the payment to the address included on your provider statement. Separate checks MUST be issued to pay different providers.
  • If payment in full is not possible, payment arrangements can be made online via Make a Payment. If you are unable to complete this section in accordance with the payment arrangement guidelines, contact a financial counselor at the number listed on your statement.