Video visit with a health care provider

Skip the waiting room. Schedule a video visit with an Edward-Elmhurst Health nurse practitioner and conveniently access quick, secure care from home.

This service is currently only available to Edward-Elmhurst Health employees for a limited time. See fee information below.

What Symptoms are appropriate for a Video Visit?

  • Allergies
  • Back pain
  • Cough
  • Cold Symptoms
  • Diarrhea
  • Eye Drainage
  • Eye Irritation
  • Nasal Congestion
  • Pain with Urination
  • Red Eye
  • Respiratory Flu Symptoms
  • Runny Nose
  • Sinus Drainage
  • Sinus Pain
  • Sore Throat
  • Stuffy Nose
  • Upper Respiratory Infection
  • Urinary Frequency
  • Urinary Problems
  • Urinary Tract Infection (UTI)
  • Urinary Urgency
Video visits are NOT for emergencies or life-threatening conditions.

Video Visit fee information

  • Edward-Elmhurst Value EPO: $20 copay
  • Edward-Elmhurst Advantage HSA: $15 copay, after deductible
  • Edward-Elmhurst Choice PPO: $20 copay
  • Self Pay / Non Edward-Elmhurst medical plan: $20

Preparing for your video visit

After scheduling your video visit, you will receive an email confirmation that includes a link to begin your secure video session.

IMPORTANT - You will need to prepare for your session by downloading the appropriate app or browser extension. Instructions are found below. You can do that now or after you schedule. If you have any issues preparing for your visit, please call 630-527-3645.

Test your computer

Make sure WebEx works on your computer or device before starting a video visit. Try a test meeting

Self-Service Technical Support

Support resources

WebEx Knowledge Base

Contact Technical Support

Phone: U.S. and Canada Toll-Free 1-866-569-3239
(Available 24 hours a day, 7 days a week)


Depending on your internet browser, you may need to download a browser extension or run a temporary application.

Google Chrome is the preferred browser for this service. Download Chrome


Please download the Cisco WebEx app from the Apple App Store®.


Please download the Cisco WebEx app from Google Play®.