Prepare for and begin a Video Visit

For your Video Visit, you will need a smartphone, tablet or computer with a web camera and microphone. (If you don’t have a device, ask your doctor about a phone visit to meet your needs.)

A MyChart® account and the MyEEHealth™ app is recommended. If you don’t have a MyChart account, it’s easy to sign up. If you need help, call the MyChart Help Line at 630-527-5070. Review the checklist below and our How to Prepare tip sheet before your Video Visit.

Before your Video Visit:

  • Confirm you have an active MyChart account/download the MyEEHealth app.
  • Find a quiet, private and well-lit space where you won’t be interrupted.
  • Find a reliable and secure internet connection.
  • Fully charge your computer or device or plug it in.
  • IMPORTANT: Test your device. Follow prompts in MyChart to make sure your internet connection, camera and microphone are working. 
  • Confirm your appointment date in time in MyChart. 
  • Required: Complete the quick online eCheck-in process (through MyChart or using the MyEEHealth app).

Begin your Video Visit:

  • Log in to MyChart through the MyChart website or using the MyEEHealth app.
  • Put the camera at eye level.
  • Click on "Visits", find your appointment time.
  • Click on "Begin Video Visit".
  • Stay in virtual waiting room until your provider joins. 
  • Explain your health issue, listen closely and take notes.