Visiting the hospital

We will do everything possible to help you and your loved ones feel comfortable while you’re here. If you’re an inpatient with us, you can expect:

  • Clear information: You will receive a Patient Handbook with helpful information. Your nurses will also use the white board in your room to list the names of people caring for you, treatment times and other important information during your stay.
  • Ensuring your privacy: When you arrive, we will ask you to identify a password. Your nurse and physician will only discuss your condition with a loved one who identifies your password.
  • Responsiveness: There are many ways to ask for help during your stay. You can use your call light to reach your nurse or patient care technician. Many of our staff carry a mobile phone that you can call to reach them anywhere in the hospital. We also invite you to call a Patient Advocate with any compliments, complaints or concerns.

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Getting ready to go home

We want you to recover as quickly as possible so you can return home. Your anticipated discharge plan will be determined when you arrive, based on your diagnosis, initial tests and current health status. Each day, your healthcare team will review your plan of care and needs for discharge. You will be discharged as soon as your physician considers it medically appropriate.

Before you go home, your nurse will talk to each of your physicians to be sure you have everything you need. Your nurse will provide you and your loved ones with instructions for returning home, such as how and when to take any medication. You’ll also receive our Discharge Planning Guide to help you transition from the hospital setting.

Home care services

Although you may not feel fully recovered when it is time to leave, it’s important to remember that staying in the hospital unnecessarily exposes you to certain risks. When acute hospital care is no longer needed, the rest of your recovery can take place at home with home care services, or sometimes at a skilled nursing facility. Our case managers and social workers will help you to determine what you need once you leave the hospital, and how to find those resources.