The standard charges for hospital services are available to the public in compliance with the Affordable Care Act, Section 2718(e) of the Public Health Service Act. We promote price transparency for our patients and want to assist you in understanding your potential financial liability for services obtained at our hospitals.
However, hospital charge masters are lengthy and complex documents and do not provide information at a level conducive for this purpose. Therefore, additional information, as outlined below, will be provided to patients seeking price estimates.
Hospital charges are the amounts set before any discounts. Hospitals are required by the federal government to utilize uniform charges as the starting point for all bills.
Charges are based on what type of care was provided and can differ from patient to patient for the same service depending on any complications or different treatment provided due to the patient's health. Therefore, actual charges for a specific patient may differ from the listed standard charges.
Price estimates/financial assistance
Many patients who ask for hospital charge information are interested in knowing what their out-of-pocket financial responsibility will be. We are here to help you with those questions. Those with health insurance may be directed to contact their health plan for specific benefit plan information. Those without health insurance will be provided information related to the hospital's financial assistance policy and the Hospital Uninsured Patient Discount Act.
Requests for specific price estimates should be directed to:
- Edward-Elmhurst Health Central Scheduling: 630-527-3200, Option #6
- Linden Oaks Resource and Referral Center: 630-350-5027
At Edward Hospital, a financial counselor is available to meet with you in person Monday through Friday from 8 a.m. to 4 p.m. at Booth J in the Outpatient Registration/South Lobby area of Edward’s Main Campus, located at 801 S. Washington St., Naperville, IL 60540.
At Elmhurst Memorial Hospital, a financial counselor is available to meet with you in person Monday through Friday from 8 a.m. to 4 p.m. at the Financial Counseling Office located near the cafeteria at Elmhurst Memorial Hospital’s Main Campus, located at 155 E Brush Hill Rd, Elmhurst, IL 60126.
A helpful document for additional information regarding hospital prices is the Healthcare Financial Management Association's Understanding Healthcare Prices: A Consumer Guide.