Bill pay and insurance
We understand that everyone has busy lives and schedules. For our patients’ convenience, we offer online billing websites, where paying your bills online is quick and easy. Plus, you can enroll to view your bills online, change your address, or update your insurance information.
Pay your Edward Hospital/Linden Oaks Behavioral Health Bill
Pay your Elmhurst Hospital Bill
Pay your Physician Bill (Edward)
Pay your Physician Bill (Elmhurst)
Billing and insurance questions
For questions about your bill, call 866-756-8348 (Edward Hospital), 866-756-8353 (Elmhurst Hospital) or 630-527-3702 (Linden Oaks Hospital), or submit a contact us form to be directed to one of our customer service representatives.
Billing Department hours of operation are:
Monday and Wednesday: 8:00 am – 8:00 pm
Tuesday and Thursday: 8:00 am – 7:00 pm
Friday: 8:00 am – 5:00 pm
Insurance plans accepted
If you need additional information pertaining to our accepted insurance plans, please email InsuranceTeam@eehealth.org or call (331) 221-6650. Our hours are Monday through Friday, 7:00 am– 4:00 pm. View insurance plans accepted below or click for a PDF version.
*(ABH) Aetna Behavioral Health
**(CBH) CIGNA Behavioral Health
Billing and insurance FAQs
We have compiled some Frequently Asked Questions (FAQs) to assist you with your billing questions. If you cannot find what you need, please contact us at firstname.lastname@example.org.
You may need pre-approval (sometimes called pre-authorization or prior authorization) from your health plan before you have surgery or receive certain other healthcare services. Through the pre-approval process, your health plan confirms medical necessity—in other words, that the service is appropriate for your condition. As a healthcare consumer, it is important to understand which services require pre-approval. If you receive care without first obtaining a required pre-approval, your health plan may not cover your claims. Pre-approval may be required for a variety of services, such as CT scans or MRI scans, not just for surgery. When in doubt, call your health plan to find out whether pre-approval is needed.
If you have health insurance with a HMO or PPO plan with which we do not participate, you may still receive services at our facility. However, these services are considered “out-of-network” and may not be covered. You will be responsible for paying the bill in full, or for any balance not paid by your health insurance. Check with your HMO or PPO plan to understand your policy’s limitations.
For health services related to such injuries, health insurance plans normally only pay benefits after the auto insurance or workers' compensation insurance has paid their portion. This is also required for Medicare and Medicaid. If we do not provide the accident insurance information at the time of billing, the claim will be delayed or may even be denied until the information is provided.
Sometimes billing problems are caused because an outdated insurance card is on file or the patient did not have the card with them when they presented for service. Or, you may have an additional plan that we were not aware of. For example, both you and your spouse have insurance coverage; or you are a Medicare patient who also has a supplemental plan. When you receive the first bill, call us to make sure that we have the correct information on file.
You may also receive a bill for any deductible or co-insurance amounts that are due, or for services that are considered non-covered. If you have any questions, please contact our office and we will assist you. Sometimes you may also need to contact your employer’s benefits manager or your insurance plan directly for information as health benefits can be complex.
A deductible is the amount that you may have to pay before your health insurance pays. Many plans offered today are called High-Deductible Health Plans where the deductible can be as high as $6,450 for single coverage or $12,900 for family coverage. Once the patient has met his/her deductible, the insurance usually pays a percentage of the remaining bills. The patient is liable for the unpaid percentage. Deductibles are reset annually, usually starting in January.
Co-insurance is a form of cost sharing. After your deductible has been met, your insurance plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient.
After your insurance company has paid its portion of your Hospital bill, we will send you a statement. This statement will indicate payments and adjustments that have been posted to your account and any balance you are required to pay. You may also receive an explanation of benefits (EOB) from your insurance company.
An Explanation of Benefits is a document from your insurance company that shows how they processed your claim. It contains information such as co-pays, deductibles or non-covered services. EOBs should be kept for future reference.
If you have questions regarding the payment, call your insurance company for an explanation. If the insurance company finds that an error was made, note the information and whom you talked with at the insurance company. Request an anticipated payment date and ask if they need anything to complete processing. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an “appeal” with them. Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.
We offer several payment options:
- Make an online payment using your MasterCard, VISA, American Express or debit card by selecting the online payment option as part of 'My Account'.
- Pay by credit card by calling the number on your provider statement or completing the payment coupon on the bottom of the statement.
- Mail your check or money order payable to the listed provider and include your account number. Mail the payment to the address included on your provider statement. Separate checks MUST be issued to pay different providers.
- If payment in full is not possible, payment arrangements can be made online via Make a Payment. If you are unable to complete this section in accordance with the payment arrangement guidelines, contact a financial counselor at the number listed on your statement.