How to make the most of your Video Visit

June 01, 2020

Some health issues that sent people to the doctor’s office before the coronavirus pandemic can now be addressed virtually.

Edward-Elmhurst Health now offers Video Visits. While offices are open to patients who need to be seen in-person, patients can also be "seen" while they’re at home.

More than 500 Edward-Elmhurst physicians (with Edward Medical Group, Elmhurst Clinic, Elmhurst Memorial Medical Group and Elmhurst Medical Associates) are offering Video Visits in specialty areas like family medicine, internal medicine, pediatrics, obstetrics and gynecology, and more.

What exactly is a Video Visit? It’s simply a video call which allows patients to meet face-to-face, in real time, with their doctor from the comfort of home.

Video Visits are available to new and established Edward-Elmhurst patients of all ages, including children, for a new health issue or as a follow-up visit for a range of issues, such as back pain, cough/cold symptoms, allergies, asthma, headache, pink eye and more.

What you’ll need for a Video Visit

  • A smartphone, tablet or computer with a web camera and microphone. (Patients who don’t have a device can ask their doctor about a phone visit.)
  • A MyChart® account with Edward-Elmhurst Health. If you don’t have an account yet, it takes only two minutes to set one up.

Patients can do the Video Visit by logging in to MyChart through the website or the MyEEHealthTM app. The mobile app has many features to keep track of your health from the comfort of anywhere.

How to schedule a Video Visit

To make an appointment for a Video Visit, schedule through MyChart (click on "Appointments"). Send a message through MyChart and a doctor will reach out, or call your doctors’ office. Video Visit instructions will be provided when patients schedule. Edward-Elmhurst offers same-day appointments.

Easy steps to make the most of your Video Visit

Before a Video Visit:

  1. Find a quiet, private, well-lit space to avoid interruptions.
  2. Fully charge the computer or device or plug it in.
  3. Make sure the device’s video and sound are on and working.
  4. Have a pen and paper ready with any questions for the doctor.
  5. Complete the quick online e-Checkin process (through MyChart or the MyEEHealth app).

At the scheduled time:

  1. Log in to MyChart through the MyChart website or the MyEEHealth app.
  2. Put the camera at eye level.
  3. Click on “Begin Video Visit.”
  4. Wait for the doctor to join.
  5. Explain the health issue, listen closely and take notes.

Edward-Elmhurst physician offices are also open if an in-person visit is needed. The offices are taking every precaution to keep patients safe during their visit, including masking, extensive cleaning, social distancing and staggered appointment times. The doctor’s office will help determine what type of visit is needed.

For updates on COVID-19, check