Elmhurst Hospital earns highest Planetree honor for Excellence in Person-Centered Care

November 30, 2018

Elmhurst Hospital has been awarded Gold Certification for Excellence in Person-Centered Care by Planetree International. The certification recognizes Elmhurst Hospital’s achievement and innovation in the delivery of person-centered care. Elmhurst Hospital was first recognized as a Planetree Designated Patient-Centered Hospital in 2012 and re-designated in 2015.

Elmhurst Hospital is one of only 88 healthcare organizations worldwide, including 26 in the U.S., to receive Gold Certification. 

Gold Certification represents Planetree’s highest level of achievement in person-centered care, based on evidence and standards. Person-centered healthcare prioritizes the active participation of patients and their families throughout the healthcare process with an emphasis on partnership, compassion, transparency, inclusion and quality.

“The Planetree philosophy has become so ingrained in what we do that it is simply second nature to us,” says Pamela Dunley, President & CEO, Elmhurst Hospital.

Planetree surveyors noted that Elmhurst Hospital’s Patient Family Advisory Council and bedside shift reports were “best in class.” The PFAC was established in 2009 and is typically made up of 18 patient/family members and four hospital staff members. During Planetree focus groups, patients and family members emphasized how bedside shift reports happen consistently and involve both the patient and family member.

As part of the Gold Certification process, Planetree representatives had discussions with Elmhurst Hospital patients, families and staff to validate that specific person-centered policies are in place, including non-restrictive visiting hours and a shared medical record policy; staff members at all levels are involved in the implementation of person-centered care; and the organization’s physical environment supports patient and family engagement. The process also included a review of the organization’s performance on patient experience and quality of care measures, and how measurement of these indicators improves organizational outcomes.